Supportive Services Specialist

Where does your passion lie? Are you looking for a rewarding and challenging career where you can make a meaningful difference in your community? The Prince William Area Agency on Aging is seeking a dedicated, organized, and compassionate professional to join our team as a Supportive Services Specialist.

In this role, you will empower older adults, adults with disabilities, and their caregivers by connecting them with essential services and resources that promote independence, dignity, and quality of life. You will conduct in-home assessments and reassessments, develop person-centered service plans, coordinate services with caregivers and community partners, and provide ongoing support to help individuals achieve their goals and remain safely in their homes and communities whenever possible.

If you are a compassionate problem solver who thrives on building relationships, navigating complex situations, and helping others overcome barriers to services, we encourage you to apply. This is an opportunity to use your skills, knowledge, and dedication to make a lasting impact in the lives of those you serve and strengthen your community every day.

This role is essential in ensuring the effectiveness of the Supportive Services Division and its programs while working to improve the quality of life for older adults, adults with disabilities and their caregivers through access to comprehensive care. The person in this role will serve as the Supportive Services Specialist responsible for providing Care Coordination and Person-Centered Options Counseling. This role ensures compliance with the Department for Aging and Rehabilitative Services (DARS), agency policies, and program guidelines while providing high-quality care for older adults, adults with disabilities and their caregivers.

This role will also collaborate with internal staff and external partners to address ongoing service needs and enhance program effectiveness.

Typical duties may include (but are not limited to):

• Developing holistic person-centered care plans
• Utilizing the Uniform Assessment Instrument (UAI) to determine service needs
• Facilitation of service referrals
• Collaborating with internal staff and community partners to ensure the effective delivery of services and resolving concerns
• Maintaining and managing accurate client records and data in electronic databases, ensuring compliance with privacy and security regulations
• Critical thinking and problem-solving skills and ability to demonstrate exceptional customer service
• Superior communication skills, both oral and written, to effectively engage with diverse populations
• Strong organizational skills with attention to detail, flexibility, and a positive attitude

High school diploma or G.E.D. and 5 years of experience in case management, service coordination, working with older adults, adults with disabilities and their caregivers who require community-based care services.

A successful candidate will have a bachelor’s degree in Behavioral Sciences, Human Services, Social Work, Gerontology, Education, Communications, Public Administration or a related field and 6 years experience in human services or programs related to older adults, and adults with disabilities. They will work effectively with internal staff, older adults, adults with disabilities, caregivers, families, and community partners. A successful candidate will demonstrate a strong ability to coordinate services, adhere to policies and procedures, and maintain compliance with program guidelines.

• 6 or more years of experience in program management, service coordination, working with older adults, adults with disabilities and their caregivers requiring community-based care services.
• Experience in service coordination, including assessing client needs and linking them to appropriate resources.
• Proficiency in implementing policies, procedures, and process improvements to enhance program delivery.
• Developing holistic person-centered care plans
• Experience with Peer Place or a similar database system.
• Experience handling confidential information and documentation.
• Expe…