Patient Access Coordinator

Responsibilities

• Assisting patients and referral sources with scheduling of appointments
• Providing exceptional patient service by answering, responding, and routing a high volume of incoming calls
• Clarifying information needed by the caller and determining the best course of action to meet the customer's needs
• Effectively communicating with physicians, patients, and other professionals
• Scheduling patients' appointments in accordance with internal guidelines and physician appointment scheduling protocols
• Collecting and entering patients' demographics in the system completely and accurately
• Verifying patients' insurance information and confirming that Ortho Virginia participates with their insurance plan
• Directing patient calls regarding medical inquiries to the appropriate resource

• High School diploma or equivalency highly preferred
• 1 - 3 years of applicable work experience, preferably in a call center, appointment scheduling, customer service or medical office setting
• Experience working in a call center, handling both inbound and outbound calls
• Demonstrated customer service experience
• Healthcare industry knowledge with an emphasis on physician, clinical and business processes highly preferred