Client Care Specialist – Henrico, VA

Client Care Specialist Job – Henrico, VA Responsibilities

• Schedules appointments and enters appointment dates and times into a computerized scheduler.
• Records when appointments have been filled or canceled.
• Emails or notes to the scheduled therapist upon patient cancellation, indicating the reason and whether the patient has rescheduled.
• Contact patients by telephone or written communication to remind them of appointments.
• Greets and directs patients, salespeople, and visitors.
• Answers telephone calls, responding to inquiries or directing callers to appropriate personnel.
• Assists with other medical office needs, including registering patients and receiving payments for services provided.
• Adheres to the company’s policies and procedures.
• Adheres to the company’s values statement and social contract.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High school diploma or general education degree (GED); or one to three months of related experience or training; or equivalent combination of education and experience.

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees.

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Knowledge of Contract Management systems; database software; internet software; spreadsheet software; and word processing software.

Over 50% of this position relates to the ability to successfully relate, work effectively, and get along well with patients and colleagues.

Friendly, outgoing personality with a pleasant disposition who cares about others.