Guest Service Agent - Embassy Suites Hilton Crystal

Employment Opportunity

The Embassy Suites by Hilton is looking for a full-time Guest Service Agent to join our team at Crystal City National Airport. The ideal candidate will provide outstanding guest service and promote financial profitability.

The candidates must be available for AM and PM shifts as needed, any day of the week, weekends, and holidays.

$18.00 - $20.00 per hour, final offer based on experience.

• Daily Pay access for emergency pay.
• Medical insurance coverage for you and your family.
• Mental health resources (Employee Assistance Program).
• Best-in-Class paid time off (PTO).
• Go Hilton travel program – 100 nights of discounted travel.
• Parental leave support.
• Debt‑free education through partnership with Guild Education, including college degrees and professional certifications.
• 401(k) plan with company match.
• Hilton Shares – employee stock purchase program (ESPP) at 15% discount.
• Career growth and development.
• Team Member Resource Groups.
• Recognition and rewards programs.
• Available benefits may vary depending on property‑specific terms and conditions.

• Greet guests and complete the registration process, including inputting and retrieving information, confirming guest details, room rates, selection of rooms, and ensuring guests know location.
• Assist guests with check‑out, ensuring accurate accounting, using point‑of‑sale system, handling money, processing credit/debit cards, accepting various payment forms, converting foreign currencies, and processing gift certificates.
• Demonstrate knowledge of hotel information, including room categories, room rates, packages, promotions, local area, and answer guest questions.
• Use up‑selling techniques to promote hotel services and maximize occupancy.
• Respond to guest inquiries, resolving issues timely, friendly, and efficiently.
• Field guest complaints, conduct research, and negotiate solutions for satisfaction.
• Receive, input, retrieve, and relay messages to guests.

• Hospitality – passion for delivering exceptional guest experiences.
• Integrity – doing the right thing, all the time.
• Leadership – leadership in industry and community.
• Teamwork – being a team player in everything.
• Ownership – ownership of actions and decisions.
• Urgency – operating with sense of urgency and discipline.
• Quality – dedication to quality.
• Productivity – high productivity.
• Dependability – reliability.
• Customer Focus – customer-focused outcomes.
• Adaptability – adaptability in operations.

Embassy Suites Crystal City – National Airport.

Full‑time.

Embassy Suites by Hilton.

Guest Services, Operations, and Front Office.