Bellperson

Omni Richmond Hotel is ideally located in the heart of Richmond, known for refined Southern hospitality in an elegant and relaxing setting. Nestled within the historic and vibrant Shockoe Slip district, guests enjoy proximity to timeless architecture, restaurants, nightlife and the James River. The Omni Richmond is at the center of Richmond's financial and legislative districts, blocks from the Virginia State Capitol.

Omni Richmond’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Richmond Hotel may be your perfect match.

The Bellperson is responsible for delivering excellence in guest service by developing relationships with guests, providing personalized service, and anticipating and delivering guests’ needs.

• Maintain bell carts via cleaning and routine maintenance, working with Engineering when needed.
• Use friendly and appropriate expressions when engaging guests.
• Supervise the bell staff and ensure they perform their duties efficiently.
• Assist in making reservations for restaurants and limousines for our guests.
• Ensure the delivery of parcels, mail, and special deliveries to guestrooms.
• Ensure that the bell storage closet is maintained, clean and tidy.
• Follow up with guest complaints to ensure that any problems are resolved.
• Coordinate with other departments, such as housekeeping and maintenance, to ensure guest satisfaction.
• Utilize bell carts effectively and with caution.
• Ensure Lobby Presence when on shift.
• Direct guests to the Front Desk or meeting rooms.
• Call taxis and/or shuttle for guests as needed.
• Assist, retrieve, and load luggage for guests.
• Notify the Front Desk and Guest Services of VIP arrivals whenever possible.
• Engage in conversation with as many guests as possible.
• Aid guests in locating other areas of the hotel (walk them to destination if possible).
• Train new bell staff members on the proper procedures and protocols of the hotel.
• Maintain daily bell log for all arrivals and departures.
• Send a daily email with any information necessary for the next shift. Inventory tools of the trade, e.g., radios, door stops, bell carts.

• Previous luxury hotel experience is required.
• Ability to stand for the entire scheduled shift.
• Customer service oriented, ability to multi-task, detail oriented, and excellent organizational skills.
• Ability to communicate effectively with fellow associates and guests in person or via a cellular telephone/radio.
• Knowledge of the surrounding area and all of its attractions.
• Must be willing to work flexible hours during busy times and high-profile events, including nights, weekends and holidays.
• Highly developed customer service skills; friendly, approachable demeanor and strong problem-solving abilities with a keen eye for detail.
• Proven ability to engage guests at all levels and provide warm, engaging and personalized service.
• Ability to work in a fast-paced environment and handle multiple priorities.
• Ability to handle stressful and busy hotel operations with a positive and professional demeanor.
• Reliability to report to work on time and as scheduled.
• Ability to stand and/or walk for extended periods of time.
• Must meet standards of appearance and maintain a high level of personal hygiene.
• Clear, concise written and verbal communication skills in English with guests, management, and co-workers.
• Computer literacy to include payroll systems.

Omni Hotels & Resorts is an Equal Opportunity/AA/Disability/Veteran Employer. The EEO Is The Law poster is available. If you need special assistance to apply for a posted position, please email applica