Guest Services Associate

Overview

Travel + Leisure Co. is a leading vacation ownership and travel membership company. We are hiring a Guest Services Associate at Club Wyndham Governor's Green Resort, Williamsburg, VA. This full‑time position is paid $17 per hour plus benefits.

• Provide friendly welcome and excellent service from registration to checkout.
• Guide guests through registration, issue unit keys, give resort and area information.
• Process cash and credit card transactions following established procedures.
• Balance cash receipts, perform bucket checks and other cashier responsibilities.
• Complete all check‑out procedures, verifying correct charges and credits on guest folios.
• Reserve and confirm reservations for individuals and groups.
• Provide room rate quotes.
• Respond promptly and completely to guest inquiries and concerns.

• Professional appearance and a positive, can‑do attitude.
• Excellent communication skills in English (read, write, understand).
• Ability to solve problems with minimal supervision.
• Basic math skills and knowledge of proper cash handling procedures.
• Ability to multitask and work in a fast‑paced environment.
• Strong attention to detail, organization skills, and basic computer and office skills.

• Medical, Dental, Vision.
• Flexible spending accounts.
• Life and accident coverage.
• Disability insurance.
• Wish day paid time to volunteer.
• 401(k) with employer match (subject to eligibility).
• Legal and identity theft plan.
• Voluntary income protection benefits.
• Wellness program (subject to provider availability).
• Employee Assistance Program.
• Depending on position, paid time off, parental leave and holidays.

Starting at $17 per hour. Final hourly rate will be based on experience, education, skills, training, and work location.

Travel + Leisure Co. is an equal opportunity employer. All applications will be considered without regard to protected class membership.