Manager, Global People Operations

Riverbed. Empower the Experience

Riverbed, the leader in AIOps for observability, helps organizations optimize their users’ experiences by leveraging AI automation for the prevention, identification, and resolution of IT issues. With over 20 years of experience in data collection and AI and machine learning, Riverbed’s open and AI-powered observability platform and solutions optimize digital experiences and greatly improve IT efficiency. Riverbed also offers industry-leading Acceleration solutions that provide fast, agile, secure acceleration of any app, over any network, to users anywhere.

Together with our thousands of market-leading customers globally – including 95% of the FORTUNE 100 – we are empowering next-generation digital experiences. Learn more at

Title:
Manager, Global People Operations

Location:
Remote - US

Pay Transparency: This position is not based in any specific Company office or geographical location in the United States. As such, the Company is considering applicants who reside anywhere in the United States.

The general salary range for this position in the United States is $126K to $140K. An individual's particular compensation will be determined by the Company, in its sole discretion, in light of the individual's geographical location, education, training, and/or experience.

The Manager, Global People Operations will lead the day-to-day delivery and continuous improvement of global HR Operations, ensuring employees receive accurate, consistent, and scalable support across the employee lifecycle. This role oversees a small HR Operations team, supports HR systems and data integrity, drives process improvements, and partners across HR, Payroll, Finance, IT, Legal, Benefits, Talent Acquisition, and business teams to strengthen service delivery and the employee experience.

• People Leadership and Team Support: Lead, coach, and support two HR Operations team members by setting priorities, guiding workloads, monitoring service delivery, and creating a collaborative, inclusive, and service-oriented team environment.
• HR Systems, Data Management, and Reporting: Oversee HR systems, employee data, Workday administration, reports, dashboards, and integrations to help ensure accurate records, reliable reporting, strong data integrity, and effective use of HR technology.
• Employee Lifecycle and HR Service Delivery: Support key employee lifecycle processes, including onboarding, offboarding, employee questions, HR case routing, and stakeholder support, with a focus on timely, accurate, and customer-focused service delivery.
• Compliance, Audits, and Policy Administration: Support HR compliance activities, audits, I-9 and E-Verify processes, background checks, data security reviews, policy administration, and related documentation in alignment with company requirements and applicable labor laws.
• Process Improvement, Documentation, and
  
  Collaboration:
  
  Identify and implement opportunities to improve HR Operations workflows, documentation, employee self-service, reporting, and cross-functional collaboration, using technology and automation where appropriate while maintaining privacy, governance, and human oversight.
• Payroll, Benefits, Finance, and Special Projects: Partner with Payroll, Benefits, HR, and Finance teams on payroll exceptions, compensation and benefits documentation, leave-related support, invoice processing, approvals, and special HR projects.

• 6+ years of progressive experience in HR Operations, HRIS, People Operations, or a related HR function, preferably in a global environment.
• 2+ years of people management, team lead, or operational oversight experience preferred.
• Strong HRIS experience, preferably with Workday.
• Strong…