Senior Service Designer

Design. Disrupt. Repeat.

Be an agent of change on a team committed to achieving client-focused, mission-driven excellence. Steampunk is the explosive collision of human-centered design and traditional government contracting. We are an employee-owned company with a startup mindset and time-tested approaches tailored for the federal government. We’re passionate about creating solutions that are impactful, practical, and scalable while meeting our clients’ ever-changing needs. We believe in empowering our people to find creative solutions to intractable problems.

We believe the best environment in which to grow and thrive is outside our comfort zone. We believe that while good design makes for a good product, human-centered design makes for an excellent one.

Role: Service Designer

You will be responsible for guiding government clients through our Design Intelligence framework, incorporating human-centered methods to solve end-to-end organizational and experience challenges. You will lead and facilitate discovery sessions to uncover customer pain points and identify enterprise opportunities. You will serve as the voice of the customer, ensuring their needs are considered and met within proposed solutions.

• Participate in discovery to understand client mission, goals, stakeholders, users, ecosystems, current journeys, user segments, and project objectives.
• Conduct workshops and interviews to define pain points, opportunities, problem statements, and validate hypotheses.
• Synthesize research and data to communicate insights and make strategic recommendations for mission, service, workflow innovations, and future experience visions.
• Create journey maps, service blueprints, vision roadmaps, personas, ecosystem maps, and experience maps to articulate needs, gaps, and actionable recommendations.
• Collaborate with stakeholders and communicate needs within an agile, cross-functional team.
• Understand and incorporate technological and operational constraints into research and design processes.
• Ensure all deliverables meet high-quality standards across projects.

• Ability to obtain a U.S. government Public Trust Security Clearance.
• 6+ years of experience in human-centered design, service design, or customer experience design.
• Current portfolio demonstrating relevant skills, methods, and craft.
• Experience conducting primary and secondary research, including stakeholder and user interviews, workshops, and applying insights to various design artifacts.
• Strategic and holistic thinking across multiple work streams and ecosystems.
• Experience working within Agile/Scrum teams, integrating research and design into technical sprints.
• Proficiency in tools such as Adobe Creative Suite, Mural, and Lucidchart.
• Desire to stay current with industry tools and practices, with the ability to recommend improvements.
• Experience collaborating with multidisciplinary teams including UX/UI designers, technologists, data scientists, engineers, and others.
• Strong analytical, problem-solving, and communication skills.
• Experience working in project-based environments.
• Degree or equivalent experience in HCD or service design.

Bonus Points

• Previous experience with the federal government.
• Experience as a consultant.

Steampunk’s salary depends on various factors including location, education, skills, and experience. The projected salary range is $120,000 to $180,000 annually. This range is indicative and part of the total compensation package. Learn more about our benefits on our website.

Identity Statement

Applicants should be prepared to be on camera during interviews and assessments. We may take your picture for identity verification purposes.

Steampunk is a Change Agent in federal contracting, bringing innovative thinking to clients across sectors. Our Design Intelligence process aims to transform expectations for shared accountability in solving mission challenges. As an employee-owned company, we invest in our employees’ growth and reward outstanding contributions. Learn more at our website.

We are an equal opportunity employer and participate in the E-Verify program, considering all qualified applicants regardless of protected characteristics.