ServiceNow Platform Engineer
Listed on 2026-02-16
-
IT/Tech
Systems Engineer, IT Support
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Job Category:
Information Technology
Time Type:
Full time
Minimum Clearance Required to Start:
Secret
Employee Type:
Regular
Percentage of
Travel Required:
Up to 10%
Type of Travel:
Continental US
We are looking for a Service Now Engineer to support our customer to provide a common set of EIT services across the enterprise to implement a consistent, high-quality experience for users across all mission environments and enable the customer to transition focus from network operations to mission operations. The Service Now Engineer will support our DoD customer to implement an enterprise IT service delivery model that provides consistent, secure, high-quality, and cost-effective services to enable mission success and improve end user experience across the customer environment.
On this program, we deliver capabilities and services to implement and operate an Enterprise IT Service Management (EITSM) solution, enterprise service desk and advanced analytics/reporting.
The ideal candidate will be capable of managing the Service Now platform and be passionate about continuous improvement within the IT service delivery environment.
Responsibilities- Configure and customize Service Now ITSM modules (Incident, Problem, Change, CMDB, etc.) to meet specific business requirements and improve workflow efficiency.
- Be a key contributor with integrations and data within the Service Now system.
- Provide technical specification and implementation of Service Now integrations across multiple source systems.
- Provide expertise on technical components related to development and integrations on Service Now.
- Develop the technical solutions, implements them, and performs the component integration tests.
- Understand the business needs and the needs to standardize processes and build this into the design.
- Understand the large-scale thinking and approach needed for success of the project.
- Develop and maintain server-side and client-side scripts (Business Rules, Client Scripts, UI Policies, etc.), workflows, and integrations using JavaScript, Glide API, and other Service Now development tools.
- Design, develop, and implement integrations between Service Now and other enterprise systems using REST APIs, SOAP, JDBC, and other integration methods.
- Design and develop custom reports and dashboards using Performance Analytics, metrics, and indicators to track key performance indicators (KPIs) and provide actionable insights.
- Manage and maintain the Service Now platform, including upgrades, patching, performance monitoring, and troubleshooting of platform issues.
- Address problems of systems integration, compatibility, and multiple platforms.
- Collaborate with business stakeholders, process owners, and other IT teams to gather requirements, design solutions, and ensure alignment with business objectives.
- Assist in the evaluation and recommendation of application software packages, application integration and testing tools.
- Create and maintain comprehensive technical documentation, including design specifications, configuration guides, and operational procedures.
- US Citizenship is required.
- Active DoD Secret clearance or ability to obtain and maintain.
- 12+ Years of relevant experience (Bachelor’s Degree in relevant field may be substituted for 5 years of relevant experience).
- Must meet 8570/8140 DoD Cyber Workforce Compliance requirement – Will be required to get IAT Level II certification within 60 days of hire if not already obtained.
- Advanced experience with Service Now implementations with a minimum 5 years of hands‑on experience implementing and configuring Service Now solutions in a complex enterprise environment.
- Experience with development and implementation of Service Now ITSM and ITOM modules – Incident Management, Problem Management, Configuration Management, Asset Management.
- Deep understanding of Service Now architecture, data model, and best practices.
- Proficient in JavaScript, including experience with server-side scripting (Glide API) and…
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