Sales AI Orchestration Director

Sales AI and Experience Orchestration Director

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Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI‑powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed.

While our employees have the independence to make a larger impact and take ownership of their work, we also offer great benefits and perks comparable to larger tech companies.

The AI and Experience Orchestration Director brings deep expertise in AI‐powered customer experience to account teams and clients, helping to translate client’s business goals into impactful AI use cases that deliver measurable outcomes. In turn, this drives sales and adoption of Genesys native AI capabilities.

• Demonstrate advanced expertise in AI and lead detailed discussions with technical and business stakeholders.
• Engage confidently with senior and C‑level leaders, orchestrating complex opportunities across internal and external teams.
• Influence and guide sales strategy, partnering closely with account executives to support territory planning, pipeline creation, opportunity progression, and forecasting.
• Identify strategic priorities and develop AI‑led opportunity pathways aligned to customer objectives.
• Drive field execution of programs across the Genesys AI portfolio, including sales campaigns and enablement initiatives.
• Serve as a trusted subject matter expert internally, and model best‑practice sales motions that elevate capabilities across the wider team.
• Provide hands‑on support for positioning, presentations, pricing, proposals, and other key materials related to Genesys AI and Experience Orchestration.
• Lead customer workshops that shape AI use cases, prioritization frameworks, and pilot opportunities.
• Act as the voice of the customer by capturing insights and partnering with cross‑functional teams in marketing, product, customer success, and professional services.
• Ad‑hoc duties as required by management.

• Embrace Empathy:
  As a specialist sales team, we are strategic partners to our colleagues (primarily AEs and sales managers) and to Genesys clients. Their goals are our goals, and we connect regularly through authentic conversations.
• Fly in Formation:
  We are team players in everything we do. As specialists, we work with and through our assigned AEs, managers, and other colleagues (e.g., Customer Success and Professional Services) to deliver results. We stay in formation by speaking the language of MEDDPICC, being highly aware of and deeply involved in what’s happening in our assigned territories, and adding value at every turn with our perspective, presence, and work products.
• Go Big:
  We are experts in AI and change agents within Genesys. Where appropriate and with empathy, we challenge colleagues, clients, and ourselves to think and act boldly to deliver greater innovation and outcomes for all parties.

• Strong subject‑matter expertise in AI and customer experience technology, with excellent verbal and written communication skills.
• 10 to 12 years of sales and/or presales experience in software, cloud, and/or AI‑related domains.
• Experience with AI‑powered customer experience and conversational AI solutions.
• Ability to influence without direct authority and collaborate effectively with colleagues to drive outcomes.
• Ability to create effective territory and account strategies that support growth objectives.
• Strong critical thinking, problem‑solving, and communication skills.
• Effective presentation skills with the ability to serve as a compelling subject‑matter expert.
• Ability to manage multiple concurrent work streams and support numerous in‑flight opportunities across teams.

• Experience in sales overlay,…