AI Operations Director

Overview

Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits? Our "people helping people" philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference.

While we are proud of our history, we are excited about our future. With business and technology transformation on the horizon, there’s never been a better time to be part of BECU.

The Target Pay Range for this position is $-$ annually. The full Pay Range is $ - $ annually. At BECU, compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant.

Incentives are performance based and targets vary by role.

Because people helping people starts with supporting you
.

• 401(k) Company Match (up to 3%)
• 4% annual contribution to your 401(k) by BECU
• Medical, Dental and Vision (family contributions as well)
• PTO Program + Exchange Program
• Tuition Reimbursement Program
• BECU Cares volunteer time off + donation match

In this role, you will guide the responsible adoption and scaling of AI across BECU while operating as a highly visible individual contributor. Without direct people management responsibilities, you will influence senior leaders, advance enterprise AI literacy, and enable teams across the organization to effectively use AI tools.

Your work will shape enterprise AI strategy, accelerate adoption, and deliver measurable operational improvements that enhance employee efficiency and member experience. By connecting strategy to execution, you will help translate AI opportunities into sustainable, value-driven outcomes across the enterprise.

To join our dynamic team, we require candidates to be residents of WA, OR, , AZ, TX, GA, SC, NC, CA or VA. If you’re located in Washington state and within a reasonable driving distance from Tukwila, we are requesting that you come into our HQ on Tuesdays & Wednesdays. For those candidates that live outside the commute distance of TFC and in any of our approved remote work locations, this role will be remote.

Remote or onsite, we are committed to ensuring you are fully engaged and included in our collaborative environment.

• Lead and operationalize BECU's AI Council, ensuring cross functional alignment across governance, ethics, compliance, and enterprise priorities.
• Advance the enterprise AI strategy and roadmap in partnership with senior leaders, translating AI initiatives into meaningful outcomes for employees and members.
• Develop, oversee, and advise on AI governance policies aligned with regulatory, legal, and ethical standards.
• Promote responsible AI practices and ensure alignment with emerging regulatory frameworks.

• Elevate AI literacy across the enterprise by helping teams understand, adopt, and effectively use AI tools, including Copilot.
• Partner with enterprise teams to drive adoption and proficiency of AI solutions, improving productivity and operational efficiency.
• Support deployment, lifecycle management, and operationalization of AI systems in collaboration with technology, operational efficiency, and Six Sigma partners.

• Identify, evaluate, and prioritize high-impact AI use cases in partnership with business units and technology leaders.
• Define success measures and key performance indicators (KPIs) for AI-enabled initiatives, track progress, and drive continuous improvement.
• Translate enterprise AI strategy into actionable execution plans that deliver measurable value.

• Influence and coordinate cross functional contributors, including analysts, engineers, and specialists, without direct authority.
• Collabor…