Federal Solutions Engineer

About the Role

We are looking for a sharp, trusted, and autonomous Federal Solutions Engineer to support Ninja One’s expansion into the Public Sector. As an embedded technical partner to our Federal Growth team, you’ll play a critical role in both pre‑sales strategy and post‑sale onboarding, acting as a key translator between technical buyer needs and the broader Product and Engineering teams. This role is perfect for someone who thrives in mission‑critical moments, loves navigating complex RFPs and government requirements, and can tailor messaging to both deep technical evaluators and high‑level decision makers.

You’ll serve as a customer advocate internally while building scalable tools, templates, and processes to support the next generation of federal growth.

Remote role open to candidates within Virginia or those willing to relocate unassisted.

Up to 40% representing Ninja One at key industry events, product launches, and customer engagements.

• Own the technical presales experience for Federal and SLED accounts, guiding customers through evaluation, demo, architecture design, and onboarding phases.
• Deliver tailored product demos and technical deep dives that align with customer security standards, compliance needs (FedRAMP, DoD IL2/4/5), and procurement requirements.
• Support and guide the implementation of the Ninja One platform for new public sector customers—ensuring quick time‑to‑value and customer success.
• Act as the technical translator between Sales and Product—surfacing actionable feedback and feature gaps that directly impact deal velocity or retention.
• Assist with RFPs, RFIs, and security questionnaires, providing accurate, compliance‑aligned technical responses that differentiate Ninja One’s value.
• Troubleshoot and resolve customer technical issues, including endpoint configuration, agent behavior, networking challenges, and integrations.
• Collaborate with Engineering and Product Management on solution enhancements that improve the Federal customer experience.
• Create and maintain reusable content and lab environments to scale future engagements (demos, battle cards, scripts, templates, etc.).
• Represent Ninja One at industry events, partner summits, and key government‑facing conferences as a technical ambassador.

• Proficiency with Windows environments (registry, services, performance troubleshooting).
• Working knowledge of Linux and macOS systems and basic command‑line troubleshooting.
• Solid foundation in networking and security concepts, including firewalls, VPN, DNS, and common endpoint protections.
• Familiarity with Active Directory, remote access tools, and endpoint deployment methodologies.
• Hands‑on experience with RMM tools, ITSM platforms, and endpoint lifecycle management is highly preferred.
• Ability to quickly learn and adapt to new technologies and translate their value to customers.
• Experience using Salesforce, Jira, Highspot, or equivalent systems is required.

• 5+ years in a Sales Engineer, Solutions Architect, or Technical Consultant role—within the Public Sector Enterprise space.
• Exceptional communicator—capable of clearly articulating complex information to both technical and non‑technical audiences, from system administrators to procurement and leadership.
• A calm and credible presence in high‑stakes, high‑pressure customer conversations.
• Customer‑first mindset—you genuinely care about their experience and success.
• Organized, self‑directed, and capable of thriving in a remote‑first, fast‑paced environment.
• Familiarity with FedRAMP, DoD Impact Levels, and NIST frameworks is required.
• You align with our values Curiosity, Integrity, Kindness, Humility, Builders and are committed to creating an environment where these values flourish in our teams.
• Bachelor’s degree preferred but not required; respected technical certifications (e.g., Security+, MCSE, CISSP) is preferred.
• Ability to obtain a security clearance is required.

Ninja One automates the hardest parts of IT to deliver visibility, security, and control over all endpoints for more than 20,000 customers. The Ninja One automated endpoint management platform is…