System Administrator

Guided Search Partners (GSP)

Guided Search Partners is an Executive Search firm built on Trust, Transparency, Specialization, and Long-term Relationships. We connect high-performing professionals with organizations that value people, performance, and growth—helping leaders find roles where they can make an impact and build meaningful careers.

We’re partnering with a client-focused managed services team supporting businesses with complex IT environments and high expectations around reliability, security, and responsiveness. This is an onsite role in the Virginia area, where you’ll be a key technical presence for day-to-day support and project execution.

The opportunity is ideal for a Level 2 Systems Administrator who enjoys variety, some tickets, some infrastructure work, some client-facing problem-solving—and wants to be part of a team that takes service seriously. If you like balancing hands-on troubleshooting with proactive maintenance (and you’re the kind of person who documents what you fix so it stays fixed), you’ll fit in well here.

• Resolve help desk tickets with a strong customer-service mindset and solid technical follow-through.
• Support and maintain client networks, servers, workstations, and cloud environments to keep systems stable and secure.
• Troubleshoot infrastructure issues across networking, virtualization, and endpoint environments—getting to root cause, not just quick fixes.
• Monitor backups and cloud services, perform preventative maintenance, and apply security updates in a timely way.
• Participate in an on-call rotation, stepping in after hours when needed to keep clients running.
• Create and maintain documentation such as procedures, user guides, and network diagrams so environments are easier to support and scale.
• Assist with onboarding new clients by gathering critical environment information and helping ensure a smooth transition.
• Support client projects from kickoff through completion, helping deliver outcomes that match requirements.

You’re a steady, capable MSP professional who can walk into an unfamiliar environment, ask the right questions, and start solving problems. You communicate clearly, especially with non-technical users, and you’re comfortable owning an issue through resolution.

You’re also organized and accountable: you document what matters, follow up without being asked, and keep projects moving even when multiple priorities collide. You don’t need constant supervision, but you’re collaborative and know when to pull in the team.

• 3+ years of combined Help Desk and Systems/Network Administration experience in a client-facing setting.
• Strong troubleshooting ability with a detail-oriented approach.
• Experience supporting Windows environments (Server and Desktop).
• Hands-on familiarity with networking and infrastructure tools common in MSP environments
• Comfortable working onsite and occasionally nights/weekends for an on-call rotation.
• Valid driver’s license and good driving record.
• Nice to have: medical IT exposure, Microsoft/CompTIA certifications, Sonic Wall experience.
• Clearance-related: U.S. citizenship is required (client-mandated). A Confidential clearance is preferred.

In an MSP environment, your work directly impacts people’s ability to do their jobs. This role is central to keeping client systems reliable and secure, and to strengthening support through proactive maintenance, better documentation, and sharper execution on projects.

If you want a role where you’re trusted to handle meaningful technical work, interact directly with clients, and steadily grow your skill set across networking, cloud, and infrastructure, this is built for that.

• Works closely with internal MSP leadership and the service delivery team.
• Client-facing role with frequent interaction across user groups and stakeholders.
• Participates in an on-call rotation supporting broader team coverage.