More jobs:
IT Technician
Job in
Virginia, St. Louis County, Minnesota, 55792, USA
Listed on 2026-02-06
Listing for:
MSM Tech Inc.
Full Time
position Listed on 2026-02-06
Job specializations:
-
IT/Tech
IT Support, Technical Support
Job Description & How to Apply Below
Description
- Handle calls from a wide array of individuals from students to VIPs.
- Answer, validate and triage incoming phone-in Incidents and Requests.
- Process, validate and triage Incidents and Request submitted through the ticketing system.
- Review and validate ticket information.
- Routing and escalating tickets to appropriate support teams.
- Identifying and performing First Contact Resolution tickets.
- Providing technical information/assistance on configuration, setup, maintenance and initial troubleshooting of standard computer systems, hardware and software.
- Provide best-effort support for technical information/assistance on non-standard computer systems, hardware and software.
- Configuration, setup, maintenance and troubleshooting for Client's computer systems, hardware, and software.
- Proficient in troubleshooting Windows operating systems and Office 365 with a combination of Laptops, Desktop, and Mobile Devices.
- Provide technical support to printers and other MFP devices.
- Images devices using PXE to support new and current equipment.
- Security+ CE Certification (IAT Level II)
- Active Secret Clearance
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×