ServiceNow Solutions Architect

Does solving problems using technology motivate you? Do you thrive working on a collaborative remote team with a visionary and think‑tank feel? Are you someone with a startup mentality who’s looking to join other work hard, play hard Service Now innovators?

Servos is looking for a Solutions Architect to help us drive innovation on the Service Now platform!

Location:

Wherever you are (Remote)

• A Service Now Elite Partner specializing in Customer Workflows (CSM/FSM) and Creator Workflows (App Engine)
• A virtual team throughout the United States with headquarters in Virginia
• Devoted to doing the right thing for our clients and team by leading with a human‑first culture
• An experienced team of consultants who are dedicated to having fun and adding value
• Open minded and always welcoming new ideas and approaches

• A highly experienced Service Now Consultant with proven experience in both the design and execution of Service Now implementations
• Packing at least 6 years of Service Now architecture, development, and integration experience
• Experienced in Service Now's Customer Service Management, Field Service Management, Service Portal, Integration Hub or REST/SOAP Web Services, and App Engine Studio
• Responsible for designing, implementing, and managing Service Now solutions for large scale projects
• A mentor and advisor to technical consultants and clients
• Client‑centric with strong communication and presentation skills as well as a dedication to building long‑standing partnerships
• A Service Now Certified System Administrator (CSA) and preferred to be a Certified Implementation Specialist for CSM (CIS‑CSM) & Certified Application Developer (CAD)
• Passionate about doing the right thing, no matter how many times it takes
• An adventurer who wouldn’t mind traveling up to 20% of the time

• Engage as a primary architect on projects to set technical direction and lead the development team to implement client solutions with Service Now configurations, integrations, and custom development.
• Participate in and/or lead design workshops, development, testing and deployment activities with some of Service Now’s top enterprise and public sector customers
• Be responsible for technical deliverables related to Service Now configurations and/or integration development
• Develop a keen understanding of the solutions we implement and our customer’s business
• Engage as a primary technical point of contact with executive level clients, supporting engagement and program managers
• Support business development and pre‑sales activities as the technical lead / architect
• Provide expert level support and technical mentoring to implementation team
• Respond to Request for Information/Proposal documents
• Be an expert in Service Now best practices and the products we implement

• A family first culture with unlimited PTO after your first year
• Health benefits with free coverage for you and competitive rates for your family
• 401k match and a variety of other benefits
• An investment in your continued growth and development with training opportunities and certifications
• The opportunity to make a difference with other Service Now experts who truly believe in teamwork and changing the world