Field Service Technical Support

Overview

We are seeking a Field Service Technical Support professional to join our team. This role provides technical guidance to customers before and after the sale, helping ensure successful design, fabrication, and assembly outcomes.

• Provide advanced technical support to customers on complex product and tooling issues.
• Review customer requirements, identify potential challenges, and recommend effective solutions.
• Support product development by translating customer needs into design recommendations and specifications.
• Maintain strong relationships with product, engineering, and business development teams.
• Identify and communicate design or integration issues internally and externally.
• Coordinate product integration efforts between suppliers, internal teams, and customers.
• Deliver technical presentations and seminars to customers and sales teams.
• Support vendor qualification efforts with customer representatives.
• Develop initial project scopes and prepare detailed project plans based on customer requirements and manufacturing capabilities.
• Maintain required documentation and reports.
• May be required to work periodically at customer sites.

• Bachelor’s degree in a related field, or equivalent experience.
• Approximately 6+ years of relevant experience.
• Strong technical, operational, and customer relationship skills.
• Broad understanding of related processes, technologies, and cross-functional impacts.
• Ability to influence near-term operational outcomes and contribute to strategic initiatives.
• Demonstrated experience leading major projects or initiatives.
• Comfortable making independent decisions and working with ambiguous requirements.