Senior ServiceNow Business Analyst

Overview

Do you enjoy helping drive the Service Now project lifecycle by collaborating with virtual teams? Are you a go-to resource for applying industry best practices when you are working through requirements with your clients? Do you thrive in environments rooted in relationship building and that focus on bringing Service Now to life?

If so, Servos would love to chat with you about our Business Analyst role and how we are innovating Digital Services for the Public Sector!

Location:

Wherever you are (Remote)

• A seasoned Business Analyst with at least 4 years of your career working with Service Now customers
• A strong communicator that is highly capable of working directly with client stakeholders
• Strongly skilled at relationship building, business process improvements, requirements gathering, defining ideal client solutions, and supporting organizational change management
• An optimizer of efficiency who helps automate and streamline during project life cycles utilizing, both, traditional (waterfall) and agile project methodologies
• Familiar with basic administration of the Service Now platform (CSA Preferred) as well as ITIL framework
• Passionate about doing the right thing, no matter how many times it takes
• An adventurer who wouldn’t mind traveling up to 20% of the time

• Work with client stakeholders and other team members to gather requirements and translate them for technical delivery
• Assist with, and coordinate, client demos, testing, and workshops to ensure a seamless project lifecycle at every iteration
• Be an advocate for quality and change management while keeping Service Now industry standards at the core of the work being performed
• Provide extensive, continuous documentation to communicate requirements and establish visibility to all relevant project information
• Develop a keen understanding of the solutions we implement and our customer’s business

• A family first culture with unlimited PTO after your first year
• Health benefits with free coverage for you and competitive rates for your family
• 401k match and a variety of other benefits
• An investment in your continued growth and development with training opportunities and certifications
• The opportunity to make a difference with other Service Now experts who truly believe in teamwork and changing the world