Senior Business Analyst

Job Title:

Senior Business Analyst (Service Now - SAM)

Job Category:
Information Technology

Time Type:
Full time

Minimum Clearance Required to Start:
Secret

Employee Type:
Regular

Percentage of

Travel Required:

Up to 10%

Type of Travel:
Continental US

CACI is seeking a highly skilled and experienced Senior Business Analyst supporting the Department of the Air Force (DAF) Enterprise IT as a Service (EITaaS) program. This role is critical in bridging the gap between business needs and technical solutions, specifically focusing on our hardware and software asset management solutions. The ideal candidate will be an expert in Agile methodologies, adept at translating complex business requirements into actionable Epics, Features, and User Stories.

A strong background in eliciting, analyzing, and documenting requirements, coupled with hands‑on experience leveraging and optimizing the Service Now platform, is essential. You will play a pivotal role in driving efficiency, enhancing user experience, and ensuring our IT solutions align with strategic business objectives. This is a hands‑on role requiring strong business analysis fundamentals, active participation in all phases of the Agile development lifecycle, and the ability to facilitate, communicate, and problem‑solve across diverse teams.

• Proactively engage with business stakeholders, end‑users, and technical teams to elicit, clarify, and thoroughly document complex business requirements for new and existing hardware and software initiatives.
• Conduct in‑depth analysis of current state processes, identifying pain points and opportunities for improvement in hardware provisioning, software deployment, asset management, and IT service delivery.
• Perform gap analysis between current and desired future states, proposing practical and innovative solutions.
• Serve as an expert for customer hardware and software business requirements.
• Translate high‑level business requirements into well‑defined, actionable Epics, Features, and User Stories with clear acceptance criteria, ensuring they are ready for development teams.
• Collaborate closely with Product Owners, Scrum Masters, and Development Teams to refine and prioritize the product backlog.
• Facilitate Agile ceremonies such as sprint planning, backlog grooming, and sprint reviews, ensuring alignment between business expectations and delivered solutions.
• Champion Agile best practices within the IT organization and broader business units.
• Develop a deep understanding of the lifecycle of government hardware assets (e.g., procurement, deployment, maintenance, decommissioning) and software licenses (e.g., acquisition, usage, compliance).
• Analyze requirements related to system integrations, performance, security, and scalability for both hardware infrastructure and software applications.
• Work with architects and engineers to ensure proposed solutions are technically feasible and align with enterprise architecture standards.
• Leverage deep experience with the Service Now platform to analyze, design, and document solutions that optimize IT Service Management (ITSM), IT Asset Management (ITAM), Configuration Management Database (CMDB), and other relevant modules.
• Identify opportunities to enhance Service Now workflows, forms, reports, and integrations to meet evolving business needs.
• Act as a subject matter expert for Service Now capabilities, guiding stakeholders on optimal platform utilization.
• Build strong, collaborative relationships with stakeholders at all levels, including senior management, technical teams, and end‑users.
• Communicate complex technical concepts clearly and concisely to non‑technical audiences, and equally translate business needs effectively to technical teams.
• Facilitate workshops, presentations, and training sessions as needed.
• Support User Acceptance Testing (UAT) by developing test cases, coordinating testing efforts, and validating solutions against business requirements.
• Assist in the creation of training materials and user documentation.
• Provide post‑implementation support and continuous improvement recommendations.

Required:

• 15+ Years of relevant experience (Bachelor’s…