IT​/Help Desk Support Specialist

Join a team that’s shaping the future of Navy support. ICI Services—a 100% employee‑owned company proudly celebrating 26 years of excellence—is seeking IT/Help Desk Support Specialist to support Surface Combat Systems Training Command (SCSTC)
-NSWC Dahlgren Division team in NSWC Dalgren, VA.

At ICI Services, our employee‑owners drive innovation and deliver mission‑focused solutions across the Navy enterprise. Our diverse team of acquisition experts, financial analysts, engineers, logisticians, IT professionals, and technical specialists is united by a commitment to quality, performance, and customer success. Become part of an organization where your expertise matters and your contributions make a difference.

• Applicant must hold or be able to obtain an active Department of Defense (DoD)
  SECRET personnel security clearance.

• Provide Tier I/II technical support to SCSTC personnel
• Troubleshoot hardware, software, and network issues
• Support account provisioning, PKI, and access control
• Monitor system and network performance; elevate issues as needed
• Maintain accurate incident and service documentation
• Assist with cybersecurity compliance and incident response tasks
• Support user environments both on‑site and remotely
• Maintain and update SOPs and technical documentation

Technical & Security Competencies

• Knowledge of networking (TCP/IP, DHCP, DNS), security principles, IAM (PKI), remote access, system administration, and cloud models (SaaS, IaaS, PaaS)
• Proficiency with network/OS tools (ping, trace route, nslookup, ipconfig) and hardware troubleshooting
• Understanding of cybersecurity compliance, data protection (PII/PCI/PHI), incident management, and IT security policies
• Experience with risk assessment, service desk operations, ticketing systems, SOP documentation, and customer support

• CompTIA Security+ (IAT Level II preferred)
• Associate or bachelor’s degree in IT, Cybersecurity, Computer Science, or related field

VEVRAA Federal Contractor