Service Fulfillment & Asset Operations Associate

Overview

Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform® provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have.

The result is a government workforce that is exponentially more creative and productive. For more information, visit www.

Empower.ai.

Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company’s commitment to hiring and supporting active-duty and veteran employees.

As the Service Fulfillment & Asset Operations Associate you will act as a model of customer service excellence to all organizational staff members as part of DISA’s Command, Control, Communications, and Computers Enterprise Directorate (C4E) J6 Service Delivery contract.

Highlights of Responsibilities:

• Staging and preparing laptops, peripherals, and accessories for Tier II technicians
• Receiving returned equipment and tagging/processing it for tracking
• Updating Service Now and asset records
• Removing hard drives using approved procedures and routing them for sanitization
• Maintaining bench stock and flagging low-stock conditions
• Matching equipment to open tickets so Tier II can execute quickly

This role follows documented procedures and checklists and does not make independent disposition or security decisions.

Requirements:

• Shall possess at the time of award a Secret security clearance
• Comfort working with computers, equipment, and tracking systems.
• Strong customer service orientation.
• Proven analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Good written, oral, and interpersonal communication skills.
• Ability to present ideas in business-friendly and user-friendly language.
• Highly self-motivated and directed.
• Keen attention to detail.
• Team-oriented and skilled in working within a collaborative environment.

Education and Experience:

• Required
  
  Education:
  
  High school diploma or GED
• Required Experience:
  
  0-2 years
• Experience supporting a DoD or J6 customer is a plus.

Physical Requirements:

This position requires the ability to perform the below essential functions:

• Sitting for long periods
• Standing for long periods
• Ambulate throughout an office
• Stoop, kneel, crouch, or crawl as required
• Repeatedly lift and carry weights up to 50 pounds

All hiring and promotion decisions at Empower AI are based on merit to bring the best talent available to contribute to our firm’s overall success. It is the policy of Empower AI not to discriminate against any applicant for employment, or employee because of age, color, sex, disability, national origin, race, religion, or veteran status. Empower AI is a VEVRAA Federal Contractor.