Site Reliability Engineer

Please do not apply unless you are a USA national or have a green card. The client are not willing to sponsor

Are you passionate about live video delivery, cloud workflows, and supporting cutting-edge broadcast operations? A global media technology provider is seeking an On-Site Support Engineer to work directly within a major operator's facility, supporting a state-of-the-art AWS-based Linear Video Distribution Platform
.

This role is perfect for someone who thrives in fast-paced operational environments, enjoys solving complex technical problems, and wants to be at the centre of a high-profile video delivery ecosystem.

You’ll be the primary on‑site technical expert for a cloud‑driven linear video distribution platform handling:

• Transcoding
• Packaging (DASH/HLS)
• DRM
• Origin and CDN delivery
• Session Management
• Manifest Manipulation
• Dynamic Ad Insertion (DAI)

Your work ensures seamless, high‑quality live channel delivery to millions of viewers.

• Act as the on‑site technical contact supporting the cloud‑based video distribution platform.
• Work closely with the operator’s engineering and operations teams to maintain platform availability.
• Validate SRT content feeds and ensure correct service configuration and channel alignment.
• Support additions, changes, and removals of services, coordinating interfaces with back‑office systems.
• Perform configuration updates following strict change‑management processes.
• Monitor alarms, system health, and service KPIs.
• Troubleshoot issues across ingest, encoding/transcoding, packaging, DRM, CDN, and DAI workflows, escalating when needed.
• Document runbooks, operational processes, and lessons learned.
• Collaborate with remote engineering, cloud ops, and product teams to resolve complex issues.
• Provide technical insight for upgrades, new features, and ongoing architecture optimisation.
• Assist with API‑related queries for monitoring, dashboards, and integration into NMS systems.

• MUST - 5+ years working with video delivery systems in broadcast or OTT environments.
• Strong experience in Dev Ops, Cloud Infrastructure, or SRE roles.
• Knowledge of Docker
  , Kubernetes
  , and containerised environments.
• Hands‑on experience with AWS services (EC2, S3, Cloud Front, Cloud Watch, IAM, Lambda, etc.).
• Proficiency in Linux
  , shell scripting, system logs, and root‑cause analysis.
• Solid networking fundamentals (TCP/IP, multicast/unicast, DNS, routing, load balancing).
• Strong documentation and customer‑facing communication skills.

• Experience with CI/CD
  , observability tools (Grafana, Prometheus, ELK).
• Exposure to DRM technologies (Widevine, Play Ready, Fair Play).
• Understanding of DAI workflows.
• AWS or cloud certifications (e.g., AWS Solutions Architect Associate).