Technical Account Manager

Solvere One is seeking a highly qualified Technical Account Manager to work with our clients.

Solvere One has established a top-level brand that focuses on network security and proactive management solutions as a chosen provider of IT services and consulting. Inspired to assist organizations during the current global financial crisis and beyond, Solvere One focuses on corporate partnership, proactively managing technology that proves vital for business productivity and growth, while reducing the cost of IT ownership.

We provide executive level, white‑glove support. Therefore, applicants need to multi‑task duties and prioritize according to client needs and schedules. Highly qualified candidates will be self‑starters, highly motivated and eager to contribute to the well‑being of the organization while operating in a fast‑paced environment.

• Examples of key duties are descriptive and not restrictive in nature.
• Managing relationships with principals, owners, and key stakeholders in client organizations.
• Understanding technology business drivers in client organizations.
• Aligning client technology to standards and best practices.
• Strategic Technology Roadmap / Budget Planning o Educating clients on technology trends and opportunities.
• Technical business consulting.
• Working with clients and internal teams on support escalations.
• Working with clients and internal teams on project scoping and management.
• Regularly communicate with assigned accounts, set expectations, and negotiate priorities appropriately.
• Recognize and identify systemic issues and communicate recommendations for remediation to support team.
• Regularly meet with the service desk manager, professional services manager, and others to strategize on immediate and long‑term client needs.
• Participate in Project Management Process. Desired Skills & Experience.
• Sound decision making, critical thinking and problem skills.
• Excellent written, verbal and presentation skills.
• Expert organizational and prioritization skills.
• Strong interpersonal skills to interact with clients, management, and peers.
• Develop, document, and communicate technology roadmap.
• The ability to contribute to a team environment with a high degree of professionalism and skill.
• Competitive & competitively aware. Proficient at explaining strengths & vulnerabilities.
• Willingness to travel periodically based on client and business need.

• 5+ years of progressively responsible IT Management. Prior client management or service provider experience a plus.
• Bachelor’s degree or equivalent experience.
• Additional technical or industry certifications a plus.

Employees will be expected to interact with clients on a daily basis in various capacities. Professionalism and courteousness are required. Excellent verbal and written communication skills are also required.

This is a full‑time, salaried position. Salary commensurate with experience.

Benefits include: 401K, PPO healthcare, dental, vision, paid vacation, etc.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.