Director, Service Operations - Cloud Compute Services

At NVIDIA, our employees are passionate about parallel and visual computing. We're united in our quest to transform the way graphics are used for work and play. Our technology impacts the visual experience in video game development, film production, space exploration, medicine, computational finance and automotive design. And we've only scratched the surface of what we can accomplish when we apply our technology to it.

We need hardworking and creative people to help us seek some of these outstanding opportunities. We work, think and learn as a team. We excel in a deeply diverse environment, and we're passionate about innovation and the highest standards. The rewards are sweet and include collaborating with some of the smartest innovators in the industry, an aggressive compensation plan that rewards top performers, and the opportunity to work on progressive products.

NVIDIA is seeking a candidate to lead and scale a highly available Cloud Compute Service.

Our customer base consists of hundreds of dynamic engineers who continually provide us with challenging problems to be solved. The highly qualified leader will knit together an end-to-end Service Management Operation spanning multiple data centers and thousands of servers. This operation is a key foundation upon which our innovative products and services are delivered. You should enjoy working in an energizing environment where speed and flexibility is key to their success.

Having depth and breadth knowledge of operating large‑scale distributed Cloud Computing environments is a strength you'll need. You should also have leadership experience with deep knowledge and understanding in several of the areas:
Service Operations, Project Management, Tool and Automation, and Process Engineering. You will be passionate about providing outstanding customer experience and thrive in a highly matrixed environment. You will embrace change and enjoy solving challenges.

• Develop, implement and lead a team responsible for bringing new datacenters and solutions online and implement ongoing operations to provide high levels of availability.
• Craft SLAs and critical metrics that provide a great foundation for the highest levels of service availability in a critical environment.
• Build positive relationships at multiple levels within the company, including with Hardware Engineering, Service Design and Operations teams.
• Work with peer organizations to identify and solve issues associated with service management, project management and supply chain operations.
• Find impactful ways to keep operating costs to a minimum while driving the development and implementation of effective and efficient processes.
• Identify, supervise and handle issues.
• Craft the metrics and dashboard to show the health of the Service.

• BS or BA in technical field or equivalent experience.
• 15+ overall years handling service management and technology operations, including large-scale 24/7 cloud operations. You will have at least 7 years in senior roles and team management; leading multi-functional relationships with internal and external partners.
• Proven Service Management experience and/or Data Center Operations.
• 8+ years of demonstrated ability and successful track record handling sophisticated deployments.
• Experience building and running high performance teams including training, mentoring and building processes that contribute to service availability.
• Strong interpersonal and collaborative skills. Experienced in personnel management, staffing, and scheduling for a global environment.
• Experience in project management, vendor management and agreements.

NVIDIA has continuously re‑imagined itself over two decades. NVIDIA’s invention of the GPU in 1999 sparked the growth of the PC gaming market, modernized computer graphics, and revolutionized parallel computing. More recently, GPU deep learning ignited growth in AI — the next era of computing — with the GPU acting as the brain of computers, robots, and self-driving cars that can perceive and understand the world.

This is our life’s work — to amplify human imagination and intelligence. With highly competitive salaries and a…