Principal Cloud Operations Engineer, Networking

Principal Cloud Operations Engineer, Networking

As a member of Cloud Operations, you will be a key member, responsible for the reliability, availability, and security of Pegasystems cloud service offerings. We operate as a global follow‑the‑sun 24x7 team with locations in Krakow, Bangalore, Sydney, and the East Coast of the United States. We encourage a culture of diversity, openness, intellectual curiosity, problem solving, and consistently strive to create an environment that provides the support and mentorship needed to learn and grow.

Due to the nature of the work with Fed Ramp; US Citizenship is required

• Be an expert in Pega Cloud networking fully understanding all concepts and technologies. Act as a mentor in the Pega Cloud area for other parts of the Pega organization
• Handle alerts, incidents, service requests and changes within SLA. Own customer escalations
• Perform provisioning and upgrade of the Infrastructure components & network solutions
• Troubleshoot and resolve customer environment issues along with root cause analysis and blameless post‑mortems
• Influence product teams on defects, feature, and enhancement requests to help build scalable, reliable, observable, available and highly performant services
• Create, review, and update operational runbooks and Standard Operating Procedures
• Participate in testing of pre‑release product enhancement testing with Engineering
• Identify the needs and build tools to automate repeated operational tasks and reduce toil
• Manage multiple projects simultaneously and be able to adapt to changing business goals
• Participate in after‑hours on‑call rotation including weekend shifts
• Be able to support FedRAMP (US citizenship and residency required)

• Proven professional and technical experience in an enterprise cloud environment supporting SAAS applications with a focus on operational delivery excellence and customer service
• You are self‑motivated, inquisitive, and creative, with a passion for continuous improvement and excellent people skills
• Works well with cross‑functional global and remote teams
• Demonstrated ability to learn new technologies, techniques, and tools quickly to meet our business requirements
• Comfortable working in a fast‑paced, enterprise environment
• Possess customer obsession and proven empathy towards customers

• 8+ years of enterprise‑scale network operations or engineering experience
• 5+ years of hands‑on operational experience with Amazon Web Services (AWS) network topology and services. Exposure to additional public clouds such as GCP or Azure, a plus
• 5+ years Linux systems administration experience
• Proficient with deployment and management of AWS services – Private Link, Direct Connect, Transit gateway, VPC, Route 53, ELB, EBS, EC2, S3
• Demonstrated proficiency in network administration in large datacenter environments – DNS/DHCP, Load Balancing (AWS ELB, F5), Firewalls (Cisco, Juniper), IPSEC VPN
• In‑depth knowledge of dynamic IP routing protocols (BGP, MPLS/VPLS), CIDR and sub‑netting (IPv4 and IPv6)
• Knowledgeable in solutions for network security, including WAF, IDS/IPS, DDoS protection
• Excellent network latency analysis, performance monitoring and troubleshooting skills
• Experience with scripting languages like Bash, Shell, Python, or similar
• Gartner Analyst acclaimed technology leadership across our categories of products
• Continuous learning and development opportunities
• An innovative, inclusive, agile, flexible, and fun work environment
• Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company #LI‑KH2

Base salary range for this role is 120,200 – 183,100 USD annually. This role may also be eligible for annual bonus or commission, as well as benefits and other incentives.

Pegasystems Inc. is subject to certain nondiscrimination and affirmative action record‑keeping and reporting requirements which require Pegasystems Inc. to invite employees and applicants to voluntarily self‑identify their gender identity, race/ethnicity, disability status, and veteran status. Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable federal laws, executive orders, and regulations, including those which require the information to be summarized and reported to the Federal Government of civil rights enforcement purposes.

As an Equal Opportunity employer, Pegasystems will not discriminate in its employment practices due to an applicant’s race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.