ServiceNow Architect – APAC

Our client, a global professional services organization, is hiring a Service Now Architect to join the team on a contract basis. The successful candidate will take full ownership of the end-to-end technical delivery of Service Now solutions within the Insurance domain, leading solution design, directing implementation teams and ensuring best practice standards.

• Lead end-to-end Service Now implementations across the Insurance domain.
• Define and own the solution architecture and technical strategy for CSM and FSO.
• Convert insurance business processes, including claims, policy servicing and customer operations, into scalable Service Now solutions.
• Serve as the primary technical authority across Service Now delivery programs.
• Provide leadership, mentoring and direction to developers and implementation teams.
• Maintain strong platform governance, optimize performance and uphold best practice standards.
• Partner with business stakeholders, product owners and delivery teams to ensure successful outcomes.
• Enable and support integrations with core insurance systems and third-party platforms.

• Extensive hands‑on experience with Service Now, with particular strength in CSM.
• Demonstrated success delivering FSO use cases within financial services or insurance environments.
• Relevant Service Now certifications, such as CSA, CIS‑CSM, FSO or CAD.
• Previous experience leading Service Now projects or discrete work streams.
• Strong knowledge of Service Now architecture and underlying data models.
• Proficiency in scripting, including JavaScript and the Glide API.
• Ability to engage confidently with both business and technical stakeholders.
• Practical experience within the Insurance sector is desirable.