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ServiceNow Architect – APAC

Job in Virginia, St. Louis County, Minnesota, 55792, USA
Listing for: Alldus International Consulting Ltd
Contract position
Listed on 2026-02-24
Job specializations:
  • IT/Tech
    IT Project Manager, IT Consultant
Salary/Wage Range or Industry Benchmark: 80000 - 100000 USD Yearly USD 80000.00 100000.00 YEAR
Job Description & How to Apply Below

Our client, a global professional services organization, is hiring a Service Now Architect to join the team on a contract basis. The successful candidate will take full ownership of the end-to-end technical delivery of Service Now solutions within the Insurance domain, leading solution design, directing implementation teams and ensuring best practice standards.

Responsibilities
  • Lead end-to-end Service Now implementations across the Insurance domain.
  • Define and own the solution architecture and technical strategy for CSM and FSO.
  • Convert insurance business processes, including claims, policy servicing and customer operations, into scalable Service Now solutions.
  • Serve as the primary technical authority across Service Now delivery programs.
  • Provide leadership, mentoring and direction to developers and implementation teams.
  • Maintain strong platform governance, optimize performance and uphold best practice standards.
  • Partner with business stakeholders, product owners and delivery teams to ensure successful outcomes.
  • Enable and support integrations with core insurance systems and third-party platforms.
Skillset
  • Extensive hands‑on experience with Service Now, with particular strength in CSM.
  • Demonstrated success delivering FSO use cases within financial services or insurance environments.
  • Relevant Service Now certifications, such as CSA, CIS‑CSM, FSO or CAD.
  • Previous experience leading Service Now projects or discrete work streams.
  • Strong knowledge of Service Now architecture and underlying data models.
  • Proficiency in scripting, including JavaScript and the Glide API.
  • Ability to engage confidently with both business and technical stakeholders.
  • Practical experience within the Insurance sector is desirable.
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