ServiceNow GRC​/IRM Architect

Responsibilities

• Design, configure, and develop solutions across the Service Now platform in alignment with federal requirements and platform governance standards
• Lead implementation and enhancement of Service Now IRM capabilities, including Policy Management, Compliance Management, Controls, and related governance workflows
• Design and implement complex workflow-driven solutions using Flow Designer, workflow automation patterns, approvals, task orchestration, escalations, and exception handling logic
• Develop and maintain custom applications, scoped development, business rules, UI policies, client scripts, script includes, ACLs, and integrations as required
• Build and enhance advanced IRM process automation, including control testing workflows, risk acceptance workflows, issue remediation tracking, and compliance evidence collection processes
• Support development and implementation of Performance Analytics / Platform Analytics dashboards, KPIs, and reporting for risk and compliance visibility (preferred)
• Work closely with business analysts, architects, project managers, and federal stakeholders to ensure requirements are clearly understood, validated, and implemented
• Adhere to established platform governance, change management, security review, and quality assurance processes
• Provide technical input during requirements discussions to drive feasible, secure, and maintainable solutions
• Support documentation efforts, including technical design artifacts, configuration guides, workflow diagrams, and operational support documentation
• Support later-phase rollout and configuration of IRM functionality including Policy and Compliance Management and Audit Management, ensuring alignment with industry best practices and federal audit readiness expectations
• Other duties as assigned

• 5+ years of hands-on Service Now development experience in enterprise environments
• Demonstrated experience and strong understanding of implementing and configuring Service Now IRM capabilities
• Strong understanding of Service Now platform architecture, including tables, CMDB concepts, security model, scripting layers, and update set management
• Strong front-end development skills, including experience with HTML, UI customization patterns, and modern Service Now UI frameworks
• Experience developing custom Service Now functionality that adheres to platform standards, including reusability, maintainability, and performance optimization
• Demonstrated experience building and troubleshooting complex Service Now workflows, including task orchestration, approval routing, conditional logic, exception handling, SLAs, and state model governance
• Experience working in Agile or SAFe delivery models, including sprint execution, backlog grooming, peer review, and release planning
• Ability to work effectively in a regulated federal environment with structured governance, documentation, and compliance requirements
• Strong communication skills and ability to collaborate with both technical and non-technical stakeholders
• Demonstrated experience implementing IRM-related workflows and business processes, with emphasis on policy and compliance management
• Proven ability to design and configure workflow-driven solutions that support complex governance models, multi-step approvals, role-based task routing, and audit traceability
• Experience designing and implementing secure IRM configurations, including ACL strategy, role segregation, and data access controls aligned with least privilege principles
• Experience building custom integrations and automation using Integration Hub, REST APIs, scripted integrations, and external system orchestration
• Experience configuring and supporting Service Now reporting capabilities, including dashboards, trend reporting, and operational metrics
• Performance Analytics / Platform Analytics experience is preferred, including KPI creation, indicator sources, breakdowns, and automated data collection for executive-level IRM reporting

• Bachelor’s Degree or equivalent years of experience
• Service Now System Administration certifications (CSA)
• Service Now Certified Application Developer (CAD)
• Certified Implementation…