Project Manager - Call Center

ITCON is seeking to hire an experienced and results-driven Project Manager to join our team supporting USCIS. The Project Manager will lead complex IT projects from initiation through delivery, ensuring projects are completed on time, within budget, and to stakeholder satisfaction. The ideal candidate will have extensive experience managing federal IT projects and a proven track record of successful project delivery.

At ITCON, we offer competitive compensation, paid training and development opportunities, healthcare benefits that start on your first day, commuter benefits, work-life balance, and the opportunity to work alongside an amazing and growing team.

Applicant must be a permanent resident or citizen of the United States and clearable for Public Trust clearance with the U.S Government.

• Leading end-to-end project management for federal IT projects, including cloud migrations, system implementations, and infrastructure modernization initiatives
• Developing comprehensive project plans, schedules, budgets, and resource allocation strategies
• Managing project scope, schedule, cost, quality, and risk throughout the project lifecycle
• Facilitating communication and coordination among project teams, stakeholders, and federal clients
• Conducting regular project status meetings and providing timely updates to leadership and stakeholders
• Managing project budgets, tracking expenditures, and ensuring financial accountability
• Identifying, assessing, and mitigating project risks and issues
• Ensuring projects comply with federal requirements, policies, and contractual obligations
• Implementing Agile/Scrum or SAFe methodologies to support iterative delivery and continuous improvement
• Managing project documentation including project charters, work breakdown structures, and lessons learned
• Coordinating with cross-functional teams including technical staff, security personnel, and business analysts
• Tracking project deliverables and ensuring acceptance criteria are met
• Managing vendor relationships and subcontractor performance when applicable
• Supporting contract management activities including modifications, invoicing, and reporting
• Mentoring junior project coordinators and supporting professional development of team members

• Bachelor's degree in Business, IT, or related field
• Minimum 7 years of experience managing federal IT projects, including cloud migrations or infrastructure modernization
• PMP (Project Management Professional) or PMI-ACP (Agile Certified Practitioner) certification required
• Experience with Agile/Scrum or SAFe (Scaled Agile Framework) methodologies
• Proven track record of delivering projects on time and within budget
• Strong understanding of project management best practices, tools, and methodologies
• Excellent leadership, communication, and stakeholder management skills
• Experience managing project budgets and financial reporting
• Proficiency with project management tools (MS Project, Jira, Smartsheet, or similar)
• Strong problem-solving and decision-making abilities
• Understanding of federal contracting and procurement processes

• Experience managing FedRAMP or other federal security authorization efforts
• Experience with cloud platforms and cloud migration methodologies and best practices
• Knowledge of ITIL or other IT service management frameworks
• Experience with Earned Value Management (EVM)