Solution Architect​/Senior Solution Architect - Missionforce

Overview

Salesforce Professional Services is hiring Solution Architects to join the Mission force team. As a Solution Architect, you will provide steady architectural leadership across large and complex engagements and partner with executive and delivery stakeholders to co-create and execute solution visions for our most complex customers in the Defense & National Security space. The Solution Architect serves as a hands-on advisor combining Salesforce platform expertise, industry knowledge, and consulting acumen to design and deliver scalable, mission-aligned solutions.

The Solution Architect / Senior Solution Architect is a dual-impact leader across presales and delivery, responsible for shaping, scoping, and aligning complex engagements to position federal customers for long-term success as a trusted advisor. This role drives architectural strategy from initial solutioning through execution, ensuring mission-critical programs are set up to deliver measurable outcomes. They provide and are accountable for architectural integrity, executive alignment, and elevate solution quality while cultivating a high-performance culture across the team.

As stewards of the Professional Services Methodology, they leverage cross-functional networks to enforce best practices, scale delivery excellence, and ensure consistency across Mission Force engagements.

Your Impact includes serving as a trusted advisor to the client; identifying and leading internal strategic initiatives to grow the consulting practice; guiding customers and colleagues in rationalizing and deploying emerging technologies that drive increased business value; working collaboratively and demonstrating strong communications skills; identifying and proactively managing risk areas; managing customer expectations; reviewing and correcting project and program direction, approach, and key artifacts;

and driving a program vision while advising and articulating program and project strategies to enable technologies including the Salesforce platform.

• Serve as a trusted advisor to the client
• Identify and lead internal strategic initiatives to grow the consulting practice; contribute to the community's knowledge base and expertise
• Guide customers and colleagues in deploying emerging technologies that drive value
• Collaborate with strong communications skills, including teaching complex concepts and prescriptive thinking across client levels
• Identify and proactively manage risk areas and drive issue resolution
• Manage customer expectations; negotiate solutions with customers and third-party partners
• Review and correct project direction, approach, and artifacts to keep programs on track and solutions maintainable
• Drive a program vision and advise on program strategies to enable Salesforce technologies

• 8+ years of relevant experience in enterprise architecture or consulting on the Salesforce Platform throughout the full life cycle with repeated and demonstrable success
• Expert in Salesforce configuration and architectural strategy, translating current-state complexity into clear target-state designs and delivering solutions that enable critical outcomes
• Experience leading discovery sessions, defining business requirements, writing user stories, and providing detailed system designs
• Experience documenting business processes and wire-framing system designs using process flow diagrams, UML, sequence diagrams, and recommending future-state improvements
• Strong presentation skills; able to present a point of view and rationale to stakeholders
• Strong written and verbal communication skills; ability to develop materials appropriate for the audience
• Excellent listening skills and ability to connect with people in diverse roles
• Resourceful and innovative thinker able to solve problems

• Must be Metro DC located
• Active Secret level security clearance highly preferred
• Multiple Salesforce Core Architecture certifications
• Degree or equivalent relevant experience; experience evaluated based on core competencies
• Experience in public sector digital transformation initiatives
• Hands-on experience with Public Sector Solutions (Agentforce Public Sector)
• Hands-on experience with Omni Studio
• Ability to convey and convince customers of best practices at various levels within a large organization
• Application design and development background
• Travel may be required and varies with client requirements

• Qualification for this job is contingent upon acceptable results from a background investigation and obtaining/maintaining the required U.S. Government security clearance. U.S. citizenship (U.S. born or naturalized) required.

Accommodations:
If you need a reasonable accommodation during the application or recruiting process, please submit a request via the Accommodations Request Form. Salesforce uses AI tools to help recruiters assess resumes and qualifications; humans will make the final candidate decisions. See our Candidate Privacy Statement for information about data…