Technical Integration Division Manager

Description

The Technical Integration Division Manager plays a key role in ensuring that the contract’s IT services and solutions are delivered effectively, efficiently, and in compliance with service level agreements. Additionally, the TID manager is responsible for the maintenance and operations of critical biometrics and device software leveraged by multiple primary applications. The role bridges program management, technical execution, and customer liaison with accountability for day-to-day operations.

Some of the areas the candidate will be responsible for are service delivery and performance management, customer and stakeholder engagement, incident management, continuous improvement, successful software delivery, modernization, and people management activities.

This position REQUIRES the candidate to be in Ashburn, VA, twice a week

• Oversee day-to-day Tier 2 operations to ensure timely resolution of SNOW tickets in compliance with SLAs.
• Coordinate with Tier 1 IT help desk to expand the existing KBA library to enable Tier 1 to resolve issues without the need to elevate.
• Coordinate with application teams to ensure Tier 2 operations has the knowledge and/or resources to resolve more than 90% of SNOW tickets escalated from Tier 1.
• Coordinate with architecture team and Leidos CTO to implement AI solutions that facilitate faster resolution of production issues or identification of trends to enable proactive actions that prevent production issues.
• Utilize agile and Dev Ops best practices to maintain and modernize production monitoring tools.
• Utilize agile and Dev Ops best practices to maintain and modernize biometric and device services utilized by primary applications for traveler vetting.
• Oversee vulnerability remediation, monthly image updates, and framework version upgrades.
• Deliver operational performance reports, risk assessments, and recommendations for service improvements.
• Proactively manage customer expectations and maintain strong, trust-based client relationships.
• Supervise and coordinate technical staff, ensuring alignment of resources to mission priorities.
• Contribute to contract deliverables, performance reviews, and reporting requirements.
• Support development of the program’s strategic roadmap and long-term operations and sustainment modernization initiatives.
• Identify opportunities to enhance IT services through automation, cloud-native capabilities, and operational best practices.

• Bachelor’s degree in Information Technology, Computer Science, Engineering or related field and 8 years of related experience or Master’s with 8 years of related experience.
• 8+ years if IT operations management with 4+ years supporting IT operations in a cloud-based environment.
• Experience with ITIL based service management, incident/problem/change/configuration processes.
• 3+ years of experience leading Agile software development teams utilizing Scrum methodology.
• Demonstrated ability to manage and coordinate across multiple functional technical teams in high-availability environments.
• Excellent communication and stakeholder engagement skills.
• Must be able to maintain and obtain a CBP Background Investigation prior to start.
• Must be a US citizen.

• PMP or equivalent project management certification.
• ITIL v4 certification.
• Prior experience supporting DoD, DHS, or Civilian agencies.
• Experience utilizing AI to improve production monitoring and take proactive measures to avoid a production issue.
• Existing CBP clearance.

Pay Range $ - $

Pay and benefits are fundamental to any career decision. That’s why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.