Planning Technician - Information Management Team

What You Do and How You Do It

As a Planning Technician on the Information Management team in the Planning Department, you will report to the Information Manager and join a highly dynamic, friendly and results‑oriented team. You will be a key resource providing direct first‑level technical support to Planning Department staff.

• Working collaboratively with team members to provide technical support of department information systems.
• Conferring with users to diagnose, investigate, and resolve computer hardware and software problems.
• Communicating with IST on Help Desk calls to resolve staff’s technical issues.
• Purchasing and maintaining hardware and software needs for the Department through the IST footprint application.
• Maintaining Planning Department equipment inventory.
• Maintaining data integrity in department information systems, performing audits and other quality control activities.
• Scanning plans, plats and required documents into the Enterprise Land Management (ELM) system and Laserfiche system.
• Serving as Planning Department records manager and maintaining the on‑site and off‑site inventory in the database.

Perform other work as required.

An Associate’s degree in Urban Planning, Geographic Information Systems, Graphics, or a related field; or an equivalent combination of training and experience. Knowledge of urban planning principles. Advanced knowledge of Microsoft Office 365 applications. Familiarity with and experience using ArcGIS Pro. Knowledge of graphic software. Strong understanding of computer applications, along with a good understanding of geospatial concepts. Knowledge of systems analysis and operations.

Good logical and innovative skills, enjoys teamwork, and can work independently when required. Ability to work and communicate effectively with a diverse range of internal and external customers.

Pre‑employment drug testing, FBI criminal background check and education/degree verification required.

You could be a member of the Information Management team, supporting Planning Department staff on technical issues, scanning large format plans and plats, maintaining systems and managing databases. To perform this job well, you must be good at detailed work, troubleshooting technical issues, and effectively communicating and resolving them. You will have some routine task assignments, urgent requests, and opportunities to lead projects.

You will have the opportunity to use ArcGIS and Web applications. Prioritization, work ethics and time management are essential qualities. You will routinely collaborate with a diverse group of professionals at all levels including front‑line administrative and technical staff, department managers/supervisors and IT staff. Display professionalism and a positive attitude in carrying out your duties.

The successful candidate will be a motivated self‑starter requiring minimal supervision with strong organizational skills, communication skills (including active listening, proactive outreach and follow‑up) and time management skills; possess the ability to work on multiple tasks simultaneously completing work timely and meeting deadlines as part of a team and independently; and have a forward‑thinking approach with creative problem solving. Additionally, the candidate will be eager to learn, seeking opportunities to grow professionally, and to lead diverse groups.

We offer a competitive compensation and benefit package, including the Virginia Retirement System defined benefit plan.

Work hours:

Monday – Friday; 8:30 a.m. – 5:00 p.m.