Software Engineer, IT Consultant, IT Project Manager

We are seeking an experienced Software Engineer to join our team! This program delivers engineering services on the Service Now platform. You should have a bachelor’s or master’s degree with at least sixteen (16) years of relevant experience, including a minimum of five (5) years of hands‑on experience developing Service Now products.

The Software Engineer will support the team in the following activities (including but not limited to) in support of the customer’s Enterprise Service Now Platform:

• Involved in the planning of system and development deployment as well as responsible for meeting software compliance standards
• Maintain and add new capabilities to the core Service Now platform to enhance functionality for tenants
• Develop, test and deploy updates to Service Now based on customer requirements
• Customize and configure Service Now applications and facilitate rollout of new applications and modules; configure Application User Interface and configure workflow
• Collaborate effectively with Service Now System Engineers and developers to develop solutions and handle general updates and configuration changes/requests
• Identify system deficiencies and recommend solutions
• Maintenance and continuous improvements of the processes, standards, policies, working methods and tools
• Ensure appropriate tools and processes are in place to have a development/production environment that is reliable and reproducible
• Ensure tool configuration consistency across Development, Testing, Integration, and Production environments
• Participate in on‑going production support and end user support
• Document testing and maintenance of system corrections
• Research, understand, and develop using new technologies and standards as needed
• Research, design, develop and/or modify enterprise‑wide systems and/or applications software
• Involved in planning of system and development deployment as well as responsible for meeting software compliance standards
• Evaluate interface between hardware and software, operational requirements, and characteristics of overall system
• Strong understanding of Service Now Development Platform including, but not limited to ITSM, ITOM, SPM, HR Module, Customer Service Management (CSM), Asset Management, Change Management, Customer Development, etc
• Database Administration (Oracle or MySQL) experience
• Ability to efficiently and appropriately estimate work effort requirements
• Ability to communicate effectively through written and verbal methods
• Ability to handle multiple tasks and meet deadlines
• Ability to work independently and in a team environment
• Able to adapt to a constantly changing environment
• Aptitude and willingness to work with variety of newer emerging technologies/tools as opportunities demand
• Ability to deliver enhance functionality, aid with new implementations, and provide continuous support within the scheduled time while preserving system integrity required
• High degree of initiative, creativity, and technical ability to function on this team required
• Ability to identify issues and implement corrective actions
• Should work toward achieving Service Now Certified System Administrator (CSA) cert while on task

• Service Now Certified System Administrator (CSA)
• IT project management experience; familiar with Scrum, Lean, Agile, and Dev Ops
• Experience with Java, Ruby, Dev Ops, and Dev Sec Ops