Solution Architect​/Senior Solution Architect; Public Sector Industry

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action, tech meets trust, and innovation isn’t a buzzword—it’s a way of life. The world of work is changing, and we are looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce’s core values at the heart of everything.

• Serve as a trusted advisor to the client
• Identify and lead internal critical initiatives to grow the consulting practice; serve as an active contributor to the community’s overall knowledge base and expertise
• Guide customers and colleagues in rationalizing and deploying new technologies that drive increased business value
• Work collaboratively with very strong communications skills, especially in instructing sophisticated concepts, and creative, prescriptive thinking across various levels of a client organization
• Identify and proactively lead risk areas and commit to seeing an issue through to complete resolution
• Handle customer expectations; negotiate solutions to sophisticated problems with both the customer and third-party partners
• Review and correct project/program direction, approach, and key artifacts to keep programs on track and solutions extendable and maintainable going forward
• Drive a program vision while advising and articulating program/project strategies to enable technologies including the Salesforce platform

• 5+ years of shown experience in enterprise-level projects using both waterfall and agile software development methodologies throughout the whole life cycle
• Extensive experience with configuration and customization on the Salesforce platform
• Authority level experience defining the system architecture landscape, identifying gaps between current and desired end-states, and delivering a comprehensive solution that enables desired business outcomes
• Experience leading discovery sessions, defining business requirements, writing user stories, and providing detailed system and functional designs
• Experience in detailing business processes and wire‑framing system designs using process flow diagram tools, UML, sequence diagrams, etc., and making recommendations for future state improved processes and system designs
• Hands‑on technical experience with Service Cloud, Omni Studio and Public Sector (PSS) is required
• Strong presentation skills; able to optimally present a point of view and clearly articulate the rationale to a variety of customers
• Meticulous individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies
• Strong communication skills, both written and verbal; able to effectively develop materials that are appropriate for the audience
• Must be a standout colleague as demonstrated through a customer qualification of a large scale/enterprise implementation with multiple work streams
• A great listener with the ability to connect with people in diverse roles
• Resourceful and entrepreneurial thinker who can work through and solve problems
• Possible travel of about 25%, but exact travel requirements will vary based on customer
• Degree or equivalent relevant experience required; experience will be evaluated based on the core proficiencies for the role (e.g., extracurricular leadership roles, military experience, volunteer roles, work experience)

• Delivering high-value business outcomes applying an agile approach
• Confirmed results leading customer and/or partner success stories
• Experience working with Experience Cloud
• Relevant Salesforce certifications and consulting experience are strongly recommended

• This candidate must be a U.S. citizen (U.S. born or naturalized) and agrees to complete a U.S. federal government Minimum Background Investigation (MBI) for a Moderate Public Trust position.
• Experience working with clients within the Public Sector industry
• Experience working with Salesforce Gov Cloud or Gov Cloud Plus is desired
• Ability to acquire Public Trust Security Clearance (or higher) is a plus
• Any type of previous or current successful adjudications on HSPD-12 or…