Cleared Dynatrace Consultant

Description

Position at Windward Consulting

Windward Consulting is an Elite Service Now Partner that delivers real‑world Service Reliability solutions using a unique blend of expert process knowledge, technology insight, and deep operational experience. This combination of skills is grounded in a product‑ and vendor‑agnostic approach that enables Windward to serve as a trusted partner to some of the world’s leading businesses and U.S. government agencies. Since our inception in 1997, Windward has supported over 500 clients worldwide and more than 3,500 projects.

Our dedication to excellence is reflected in our industry‑leading metrics. Windward has a Customer Satisfaction (CSAT) score of 5.0 and an Employee Net Promoter Score (eNPS) of 82, demonstrating our commitment to both client success and employee engagement. We foster a culture of teamwork, innovation, and ongoing learning—empowering our consultants to tackle complex challenges for innovative clients. If you’re passionate about technology and eager to make a difference, Windward is the ideal place to elevate your career.

We are looking for a Dynatrace Consultant with the ability to ensure successful adoption of Dynatrace technologies throughout the software application lifecycle to provide real‑time analytics that help our customers proactively avoid performance issues and to rapidly diagnose and resolve problems should they occur. The qualified candidate will be responsible for all aspects of Dynatrace deployment, ensuring high‑quality delivery with the aim of helping customers maximize the value of their Dynatrace deployment and enabling them to deliver high‑performing applications with first‑rate customer experience.

• Expand existing Dynatrace Gen3 deployment to incorporate use cases such as Teams Observability integration, Job Service observability, Self‑Service Observability Onboarding Portal, Agentic Workflows Deployment (Dynatrace Intelligence), and Net Flow Observability Integration.
• Implement and build out a Managed instance for Trusted Environments.
• Act as a Dynatrace subject‑matter expert, combining product expertise with practical consulting experience.
• Partner with customers to understand business and technical objectives and translate them into effective Dynatrace implementations.
• Deploy, configure, administer, and maintain Dynatrace environments, including One Agent, Active Gates, extensions, and integrations.
• Support customer adoption of Dynatrace Gen3 AI capabilities, including AI‑driven insights, causation analysis, and automation use cases.
• Help customers leverage AI‑powered analytics to reduce noise, accelerate root‑cause analysis, and improve operational efficiency.
• Assist in aligning Gen3 AI features with customer workflows such as alerting, remediation, reporting, and decision support.
• Educate customers on emerging AI‑driven observability capabilities as part of their Dynatrace roadmap.
• Onboard applications and services into Dynatrace and ensure effective monitoring of critical business systems.
• Design and manage management zones, network zones, dashboards, alerts, reports, and SLAs. Analyze performance, logs, traces, and metrics to troubleshoot and optimize applications, architectures, and operational practices.
• Support Grail adoption, including log management onboarding and migration to Dynatrace‑native analytics.
• Collaborate closely with application, infrastructure, and platform teams to drive adoption throughout the application lifecycle.
• Mentor and train customers on Dynatrace best practices and operational maturity.

• 2+ years of hands‑on experience as a Dynatrace engineer or consultant.
• Dynatrace Associate certification (or equivalent experience), with the ability to quickly attain Professional level.
• Proven experience deploying, managing, and supporting Dynatrace environments in both SaaS and Managed implementations.
• Strong understanding of Dynatrace architecture, best practices, and core capabilities.
• Hands‑on expertise with One Agent and Active Gate deployment, troubleshooting, and extensions.
• Experience creating and managing management zones, dashboards, alerts, and reports.
• Experience…