Senior Cloud Engineer; Public Cloud

Job Summary

Senior Cloud Engineer (Public Cloud)

Location:

US East Coast (Remote)

Division:
Ticketmaster NA

Line Manager:
Sr. Manager, Public Cloud

Contract

Terms:

Permanent, full‑time/40h per week

The Public Cloud team manages and scales Ticketmaster’s global AWS platform, supporting thousands of developers and critical services. Responsibilities include operational support, monitoring, governance controls, and best practices using Infrastructure as Code.

• Enhance and modernize the AWS platform to meet evolving Ticketmaster requirements.
• Provide operational support for the global cloud platform, partnering with development teams.
• Design scalable, automated solutions for AWS account management in a multi‑account environment.
• Leverage AI development tools such as Claude Code to accelerate engineering workflows.
• Establish and improve governance capabilities, including security automation, IAM, and access management.
• Maintain and enhance Infrastructure as Code capabilities, primarily using Terraform.
• Develop and operate Git Ops‑based workflows for infrastructure and platform delivery.
• Assess application and service requirements and provide architecture recommendations.
• Collaborate with Security, Network Engineering, and Fin Ops to improve cloud best practices.
• Implement security and governance controls to support PCI compliance and ongoing audits.
• Promote knowledge sharing across development teams on cloud capabilities and best practices.
• Contribute to agile team practices, mentor junior engineers, and collaborate on design and solutions.
• Respond to and resolve incidents to prevent recurrence.
• Support technology strategy and platform alignment across teams.
• Build proofs of concept with platform and product teams.
• Develop automation and tooling using Go, Python, or Shell.
• Manage code, automation, and pipelines using Git Lab and CI/CD workflows.
• Participate in on‑call rotation and after‑hours support as needed.

• Advanced knowledge of best practices and standards for AWS (infrastructure, operations, IaC, networking, multi‑account management, IAM, governance, security, cost optimization).
• Familiarity with the AWS Well‑Architected Framework.
• Experience with Infrastructure as Code, primarily Terraform.
• Experience with CI/CD and Git Ops workflows.
• Experience using AI coding tools such as Claude Code or similar.
• Experience with Linux, containers, and orchestration technologies such as Docker and Kubernetes or EKS.
• Working knowledge of cloud native and open‑source technologies.
• Understanding of security best practices and risk assessment.
• Experience working in a remote or distributed team.

• Highly knowledgeable in AWS and cloud technologies.
• Self‑directed and proactive.
• Passionate about technology and continuous improvement, including adoption of AI assisted coding.
• Comfortable working across cross‑functional teams.
• Motivated to solve complex technical challenges.
• Team oriented and collaborative.

Through our ‘Taking Care of Our Own’ program, benefits are provided across six key pillars: HEALTH, YOURSELF, WEALTH, FAMILY, CAREER and OTHERS. Details include medical, vision, dental, mental health benefits, paid time off, a 401(k) with company match, stock reimbursement, caregiver leave, tuition reimbursement, volunteer time off and more.

Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age, ancestry, color, religious creed, family and medical care leave or denial of family and medical care leave, mental or physical disability, marital status, domestic partner status, medical condition, genetic information, military and veteran status, gender identity, sexual orientation, and other protected classes per applicable law.