Senior ServiceNow Developer - FSM

iTech AG is seeking a Senior Service Now Developer to support federal programs by designing, developing, and enhancing Service Now Field Service Management (FSM) solutions. The ideal candidate brings strong hands-on Service Now development experience with deep expertise across FSM modules including work order management, scheduling and dispatch, mobile workforce enablement, customer engagement, inventory management, and field operations optimization.

• Design, develop, configure, and enhance Service Now Field Service Management (FSM) solutions
• Implement and support Service Now FSM capabilities including work order management, scheduling and dispatch, mobile workforce enablement, customer communication and self-service, inventory and asset management, and field operations optimization
• Configure and maintain digital work orders, field tasks, assignment rules, dispatch queues, and workflow automations
• Develop and support task bundling, questionnaires, inspection checklists, and compliance verification workflows
• Configure intelligent scheduling and dispatch capabilities based on technician skills, certifications, location, availability, and parts inventory
• Support appointment booking and customer scheduling experiences through Service Portal and/or UI Builder
• Configure route optimization and travel efficiency capabilities for field crews and technicians
• Design, develop, and support mobile field service experiences including offline functionality and mobile work execution
• Configure time tracking, labor tracking, and field activity reporting capabilities
• Support collaboration features including chat, file sharing, and communication between dispatchers and field personnel
• Configure proactive customer communications including ETA notifications, appointment reminders, and job status updates
• Develop customer self-service portals enabling request submission, appointment booking, and service tracking
• Support inventory and asset management capabilities including warehouse inventory visibility, truck stock inventory tracking, consumable and parts usage logging, and automated inventory adjustments based on field usage
• Develop and maintain integrations between Service Now FSM and enterprise systems such as ERP, asset management, GIS, telematics, CRM, and external scheduling platforms
• Build and maintain custom applications, workflows, business rules, UI policies, integrations, and Flow Designer automations
• Collaborate with Service Now Architects to implement scalable, standards-based FSM solutions
• Participate in Agile and SAFe ceremonies including PI Planning, sprint planning, reviews, and retrospectives
• Perform code reviews and ensure adherence to development standards and platform best practices
• Support platform upgrades, patching, and performance optimization activities
• Troubleshoot and resolve FSM defects, mobile issues, and production support requests
• Ensure configurations and customizations align with federal security, compliance, and accessibility requirements
• Contribute to technical documentation, knowledge transfer, and operational readiness activities
• Support organizational change management and end-user adoption efforts for FSM capabilities
• Other duties as assigned

• Health insurance
• 401k matching
• Paid time off
• Retirement plan
• Employee assistance program