Sr. Manager of Implementation

The anticipated salary range for this position is $90,. Actual compensation will depend on factors such as education, location, skills, and experience.

The Implementation Lead operates independently to support and lead small to mid-size customer implementation projects, including implementing PANDAC as part of the overall solution deployment. This role provides guidance to less experienced team members and partners closely with internal implementation project managers and cross-functional teams to ensure customers are prepared to successfully adopt and use the contracted OM portfolio tools and PANDAC capabilities.

The lead supports both new and existing customer implementation events, including pre-go-live, go-live, and post-go-live activities. Responsibilities include identifying, resolving, and escalating issues as needed; evaluating customer workflows; delivering process optimization; and developing or tailoring training and process documentation to align with customer-specific clinical practices and PANDAC implementation requirements. Travel to assigned customer sites is required and may be up to 65%.

• Operate fully independently in the role while providing guidance and mentorship to junior team members
• Lead small to mid-size projects, defined deliverables, and PANDAC implementation activities
• Prepare for and facilitate on-site customer engagements, including pre-go-live, go-live, and post-go-live activities such as:
  • Pre-scan activities
  • Physical inventory
  • Training for clinical teams, supply chain teams, and leadership
  • Execution and coordination of PANDAC implementation tasks
• Assess existing customer workflows and identify process gaps, risks, or required modifications to support successful platform adoption and PANDAC integration
• Deliver process optimization recommendations aligned with customer goals and operational realities, including workflows impacted by PANDAC
• Lead and facilitate customer-facing meetings, including status calls with customer leadership; communicate progress, action items, risks, and mitigation plans
• Ensure all project documentation meets established standards of practice (e.g., project plans, agendas, meeting notes, and action tracking), including PANDAC-specific documentation where applicable
• Collaborate with cross-functional teams to ensure successful onboarding for new and expanded customer accounts, especially regarding PANDAC readiness and adoption
• Present product functionality, upgrades, modules, and PANDAC capabilities to customers during implementation events or as requested and approved by leadership
• Monitor customer satisfaction through on-site presence and ongoing interactions; address issues directly when appropriate and elevate concerns to project managers or leadership as needed
• Perform additional duties as assigned by leadership

• Bachelor’s degree in a related field preferred
• 3-6 years of relevant experience preferred, or an equivalent combination of education and experience
• Experience leading small projects or defined deliverables
• Experience participating in customer implementation projects and implementing clinical/technical solutions (e.g., PANDAC)
• Ability and willingness to engage effectively with clinical teams
• Strong follow-up and follow-through skills to ensure customer commitments are met
• Clear, accurate verbal and written communication skills
• Ability to deliver effective product and process presentations
• Strong planning, organizational, and time-management skills
• Ability to meet deadlines in a fast-paced environment
• Ability to work independently and collaboratively as part of a team
• Demonstrated sound business judgment
• Ability to listen actively and respond appropriately to customer and colleague needs

• Comprehensive Healthcare Plan - Medical, dental, and vision plans start on day one of employment for full-time teammates
• Educational Assistance - We offer educational assistance to all eligible teammates enrolled in an approved, accredited collegiate program
• Employer-Paid Life Insurance and Disability - We offer employer-paid life insurance and disability coverage
• Voluntary Supplemental Programs - We…