More jobs:
Software Engineer SME; ServiceNow
Job in
Virginia, St. Louis County, Minnesota, 55792, USA
Listed on 2026-06-03
Listing for:
VT Group (VTG)
Full Time
position Listed on 2026-06-03
Job specializations:
-
IT/Tech
IT Support, Cloud Computing, Systems Engineer, IT Consultant
Job Description & How to Apply Below
We are seeking an experienced Software Engineer SME to support a mission-focused government program delivering enterprise Service Now platform engineering services. The ideal candidate will design, develop, configure, and maintain Service Now applications and modules, ensuring platform stability, scalability, and continuous enhancement across multiple enterprise tenants.
What will you do?- Design, develop, test, and deploy Service Now platform enhancements based on customer requirements
- Configure and customize Service Now applications, workflows, UI components, and platform modules
- Maintain and enhance core Service Now platform capabilities across enterprise tenants
- Support planning and execution of system and software deployments in alignment with compliance standards
- Collaborate with Service Now engineers and stakeholders to implement system updates and configuration changes
- Identify system deficiencies and develop technical solutions and improvements
- Ensure consistency across development, testing, integration, and production environments
- Support production operations, end-user support, and incident resolution activities
- Document system changes, testing results, and maintenance activities
- Research and implement emerging technologies and platform capabilities as needed
- Evaluate hardware/software integration requirements and system performance impacts
- Maintain and improve development processes, standards, and operational procedures
- Must have a Top Secret Clearance with Polygraph
- Bachelor’s or Master’s degree with minimum of 16 years of relevant experience
- At least 5 years of hands‑on Service Now development experience
- Strong knowledge of Service Now platform modules including ITSM, ITOM, SPM, HRSD, CSM, Asset Management, and Change Management
- Strong JavaScript development experience within Service Now
- Experience with database systems such as Oracle or MySQL
- Ability to estimate work effort and manage multiple priorities effectively
- Strong communication skills (written and verbal)
- Ability to work independently and in team environments
- Strong problem‑solving skills and ability to implement corrective actions
- Willingness to pursue Service Now Certified System Administrator (CSA) certification
- Service Now Certified System Administrator (CSA) certification
- Experience with Agile, Scrum, Lean, and Dev Ops methodologies
- IT project management experience
- Experience with Java, Ruby, Dev Ops, and Dev Sec Ops practices
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