IT Support Specialist
Listed on 2026-06-03
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IT/Tech
Systems Administrator, IT Support
Dragonfli Group is a cybersecurity and IT consulting firm providing services to federal, state, and municipal government agencies as well as Fortune 100 enterprises. Headquartered in Washington, DC, Dragonfli supports clients in securing mission‑critical systems across on‑site, hybrid, and fully remote environments.
We are a small, agile firm where every team member owns their work and has direct access to senior leadership and experienced cybersecurity engineers. You will not be a number here — you will grow, contribute, and make a visible impact from day one.
We are seeking an IT Support Specialist to provide dedicated on‑site and remote IT support to a local client in the Rappahannock County, Virginia area. This is a full‑time, locally based position. The successful candidate must be willing and able to report on‑site to client locations in the Washington, VA area on a regular basis and must reside within 30–40 minutes of Washington, VA.
This role serves as the primary IT point of contact for the client, handling day‑to‑day support, endpoint management, and basic security operations for an environment of 70+ users. Direct escalation support is provided by Dragonfli's senior engineering team. Candidates with 0–4 years of IT support or systems administration experience are encouraged to apply.
Primary Responsibilities- Provide Tier 1 and Tier 2 helpdesk support for end users across multiple client offices.
- Manage and maintain Windows endpoints, user accounts, and Google Workspace (70+ users).
- Support and monitor VoIP phone infrastructure and fiber network environment.
- Manage wireless access points and perform basic network monitoring.
- Support local ERP/finance administration systems (training provided).
- Coordinate hardware procurement, setup, and lifecycle management.
- Produce monthly IT status reports for client leadership.
- Escalate security events and complex issues to the senior engineering team.
- Maintain accurate documentation of the environment, configurations, and support activities.
- Operate and maintain vulnerability management and endpoint detection and response (EDR) tooling.
- Windows OS (workstation and server administration)
- Google Workspace (administration for 70+ users)
- VoIP phone systems and fiber network infrastructure
- Wireless access point management
- ERP and finance administration platforms
- Endpoint Detection and Response (EDR) tools
- Vulnerability management scanning platforms
- TCP/IP, DNS, DHCP, and VLAN‑based networking
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