Data Center Technician

Overview

At AMD, our mission is to build great products that accelerate next-generation computing experiences—from AI and data centers, to PCs, gaming and embedded systems. Grounded in a culture of innovation and collaboration, we believe real progress comes from bold ideas, human ingenuity and a shared passion to create something extraordinary. When you join AMD, you’ll discover that the real differentiator is our culture.

We push the limits of innovation to solve the world’s most important challenges—striving for execution excellence while being direct, humble, collaborative and inclusive of diverse perspectives. Join us as we shape the future of AI and beyond.

AMD’s Data Center Platform Engineering Group (DPEG) is designing, building and delivering innovative technology infrastructure enabling the digital world. We create cloud‑enabling server solutions that help the world’s leading companies turn their ideas into reality. Our customers are future‑focused and so are we, always a step ahead of the next challenge. As experts in engineering, manufacturing and supply chain, we’re the bridge between problem and solution for the world’s leading cloud and telecom providers.

Our customers depend on us to solve their most complex server design needs. Come and join our Data Center Platform Engineering Group where we are building amazing, powered products with amazing people.

Our team is currently seeking a Data Center Technician to support servers at our customer’s data centers. The ideal candidate balances strong technical skills (Hardware, IT and Cabling Management), is highly analytical with superior attention to detail, self‑motivated and a positive, humble results‑driven attitude. Technicians are also expected to provide feedback, create documentation on both technical and non‑technical processes, and contribute to the knowledge library that can be leveraged by others, for example: KB articles, SOP, lessons learned, etc.

Additionally, the technician will be both internal and external facing, with the ability to lead and drive initiatives to conclusion.

• Prepare, stage, set up and perform data center hardware startups and shutdowns (e.g., racks, hard drives, switches) according to specific instructions provided via checklists, guides, standard protocols and emails; assist and provide guidance to other technicians to complete challenging or complex tasks.
• Perform diagnostics and troubleshooting following standard procedures, quickly identify root‑causes of issues and replace faulty components with minimal customer and business disruption.
• Perform post‑execution quality checks and verify that grounding, staging, labeling, and cabling are set up properly according to safety protocols, deployment standards and planned Network Design Tasks.
• Decommission hardware for simple changes and refreshes (e.g., memory upgrades, OS rebuilds) following standard procedures with minimal guidance.
• Follow procedures to communicate, report and elevate incidents to appropriate management.
• Participate in daily safety briefings, complete required safety training and comply with safety procedures (e.g., equipment use, lifting, electrical hazards, ladder/rolling stair use).
• Contribute to a positive and effective team environment by sharing information with others, contributing to regular team meetings, asking questions and staying apprised of the status of others’ work.
• Proactively share relevant information to enable efficient workflow and mitigate the impact that changes to their area of work will have on others.
• Complete assigned tickets efficiently and in alignment with expectations for Key Performance Indicators (KPIs) per task type, while meeting or exceeding established Service Level Agreements (SLAs), with minimal guidance from others.
• Show pride and a sense of accountability for the service quality, completeness and resulting user experience; display accountability and ownership of the data center facilities.
• Learn the client’s business and maintain a strong client focus to understand the impact of their work when completing tickets and assigned tasks.

Bachelor’s degree

AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third‑party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective laws throughout all stages of the recruitment and selection process.