Computer Operator

Location:

VA Distribution Center, 16365 James Madison Hwy., Gordonsville, VA 22942, USA

Come join our team!
$1,000 Retention Bonus (after 1 year)
Paid Time Off
11 Paid Holidays
Eligible to participate in the 401(k) Plan
Competitive Benefits

MPS, a division of Macmillan Publishers, a leading U.S. publisher of trade and academic titles, is hiring a Computer Operator at its Gordonsville facility. The role provides back‑office support, warehousing, and fulfillment for Macmillan U.S., serving as the primary distribution center for North America.

This position is responsible for all aspects of computer operations on assigned shifts, reviewing documentation for clarity and accuracy, ensuring adherence to operational and help‑desk procedures, and coordinating with technical and programming staff to enable smooth workflow for job turnovers and related documentation.

• Monitors and assists with shift processing and distribution of output in compliance with schedule or requests. Assists with the security of production programs and files to prevent unauthorized access. Keeps track of data‑center equipment inventory and locations.
• Seeks to ensure quality operations by developing techniques to increase productivity and create smooth workflow. Ensures that all data‑center equipment is in good operational order and condition.
• Enforces operational procedures and proper documentation. Follows shift‑turnover procedures. Completes all data‑entry tasks accurately and timely.
• Supports staff when troubleshooting problems. Communicates regularly with users regarding operational requests or job status. Provides quality customer‑oriented data services to the IT user community; follows guidelines set by IT management.
• Maintains familiarity with all aspects of computer operations for every shift, prepared to cover for operations and help‑desk staff as needed. Provides feedback to the VP of Information Technology, other IT staff, and New York personnel about abnormal types or volumes of help‑desk calls and operational problems.
• Enforces safety, health, and housekeeping policies and procedures to minimize injuries, loss of production time, and damage. Conforms to all company policies and environmental, health, and safety requirements.
• Coordinates with technical and programming staff for production turnover of jobs, ensuring accurate documentation and restart procedures. Updates operation procedures and manuals. Maintains on‑site and off‑site tape libraries.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High‑school diploma or equivalent; and one to three years of related experience and/or training; or an equivalent combination of education and experience.

Ability to read and interpret documents such as computer run sheets, technical testing procedures, technical documentation manuals; to write routine reports and correspondence; and to communicate effectively with employees, management, and vendors.

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, decimals, and percent.

Ability to apply common sense to carry out written, oral, or diagrammatic instructions. Must be able to make decisions within training scope during downtime, in crisis mode, or while troubleshooting; if a problem falls outside training, call appropriate personnel for assistance.

Computer skills including Microsoft Office, Outlook, IBM iSeries, HP VMS, and general desktop computer operations.

• Technical Capability
• Problem Solving
• Managing Complexity
• Customer Focus
• Relationship Building / Teamwork

The physical demands described here represent those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the…