Production Support Analyst

Location: Crystal City, VA Hybrid (At least 1 day onsite in a week)

Clearance Required: Active Secret or above

We have a project opportunity on our Department of State (DOS) TIOCA program on the Operations team. We support over 70 applications and 4 DOS missions. This is a high-visibility role with a lot of upward mobility potential.

• Monitor the production applications, scheduled jobs, and incident management ticketing system; receive incidents and requests from end-users, analyze them, and either respond to the end user with a solution or escalate to the appropriate resolver group.
• Assist in creating Knowledge Base Articles (KBAs) and Standard Operating Procedures (SOPs) for other groups to help with their knowledge of the application and help decrease the time needed to resolve issues.
• Collaborate with Development teams to troubleshoot incidents, research root causes, and provide details which can help to prioritize stories.
• Write SQL queries and analyze tables, grants, functions, procedures, packages and triggers.
• Must have problem solving skills and be capable of breaking down complex situations to discover and resolve root causes - both technical and process-related issues.
• Good communication skills, both verbal and written, with the ability to discuss issues with customers and other team members.
• Clearance Required:
  
  Secret or Higher
• Experience with SQL and Toad a plus but not required