IT Support Specialist III

About Modular Mission Critical Montage Mission Critical™ is the manufacturing campus for M.C. Dean’s complex, modular product line for data centers and critical infrastructure. Located just north of Richmond, VA, the site is growing fast and serves customers worldwide. Current openings include assemblers for our production lines and engineers and designers for products and continuous improvement. Join M.C. Dean’s more than 9,000 employees around the world and make an impact through innovations in power and technology.

Modular Mission Critical™ is a leading manufacturing campus dedicated to M.C. Dean’s complex modular solutions for data centers and critical infrastructure. The campus is expanding rapidly, providing a dynamic environment for careers in manufacturing, engineering, and continuous improvement.

Our people are passionate about innovation that improves lives and drives impactful change. Guided by our core values—agility, expertise, and trust—we foster a collaborative and forward‑thinking work environment for employees to build long‑term careers.

• PC configuration support, including troubleshooting advanced issues related to OS configuration, hardware/driver compatibility, network connectivity, and provisioning tools such as MS Autopilot and MS Intune.
• Advanced account administration, including creation and management of project‑specific groups, collaboration accounts, virtual desktop infrastructure, and secure environment access.
• Advanced configuration and troubleshooting of software compatibility and configuration issues for a wide range of applications, including MS Office 365 components, engineering design software such as Blue Beam Revue and Autodesk product suite, and SaaS platforms.
• Troubleshooting network connectivity issues in a geographically distributed, multi‑site secure environment based on zero‑trust network architecture.
• Initial escalation‑level support, including assisting more junior team members with tasks, developing and improving technical procedures, and providing training.
• Reviewing and updating support tickets in the ITSM ticketing tool, providing regular updates, and initiating escalations as needed.

• High School Diploma with 4+ years of relevant experience.
• AZ‑900 Fundamentals, A+ and Network+ certifications, and demonstrated experience performing the duties described above.
• Technical knowledge and skills in Windows 10/11 and optionally MacOS concepts, organization, and core administration.
• Microsoft Active Directory, Azure AD / Entra , administration, and troubleshooting.
• Endpoint provisioning using Microsoft Intune, Autopilot, and comparable tools.
• Familiarity with remote support tools.
• MS Office 365 desktop application and collaboration tools such as MS SharePoint, MS One Drive, and MS Teams, including fundamental concepts, account provisioning, privileges, and troubleshooting.
• TCP/IP networking concepts, IP addressing, routing, core protocols and services such as DHCP and DNS, and troubleshooting tools.

• Attention to detail and strong analytical and advanced problem‑solving skills.
• Strong organizational, team collaboration, and mentoring skills to deliver timely and efficient responses to service requests.
• Exceptional oral and written communication skills using ticketing systems, email, MS Teams, conferencing, and other tools.
• Ability to handle challenging situations in a professional, cordial, and collaborative manner.
• Commitment to continuous learning and professional development.

• Exposure to computer screens for extended periods of time.
• Sitting for extended periods of time.
• Reach by extending hands or arms in any direction.
• Finger dexterity to manipulate objects with fingers rather than whole hands or arms, for example using a keyboard.
• Listen to and understand information and ideas presented through spoken words and sentences.
• Communicate information and ideas in speaking so others will understand.
• Read and understand information and ideas presented in writing.
• Apply general rules to specific problems to produce answers that make sense.
• Identify and understand the speech of another person.