Residential Tenancies Officer

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Closing Date: 26-May-26 (Applications are accepted until 11:59 PM Atlantic Time)

At Service Nova Scotia, we impact every citizen, business, and municipality in Nova Scotia. Our mandate is to design and deliver programs and services to meet the needs of our clients and the public good through a culture of excellence. Our vision is to be a recognized leader in service and public protection that delivers trusted, accessible, modern programs, and contributes to Nova Scotia as a safe and desirable place to live, work and do business.

We have an exciting opportunity for a Residential Tenancies Officer 1 who will work with a team of professionals to deliver Residential Tenancies Program services and Condominium Dispute services on behalf of Service Nova Scotia.

To be successful in this position, you hold a bachelor’s degree and a minimum of 3 years of related experience in adjudication, mediation, or decision making within administrative law. An equivalent combination of education and experience will be considered.

In addition, you have:

• Knowledge of procedural fairness, rules of natural justice and legal terminology.
• Research techniques, financial analysis and decision/report writing as it relates to any one of mediation, adjudication, or dispute resolution services.
• The ability to distill complex and sometimes ambiguous information into concise findings of fact.
• Effective interpersonal and communication skills, including the ability to share information concisely and to listen effectively.
• Interviewing skills to deal effectively with clients on sensitive matters.
• The ability to create, store and manage electronic files on local and network drives using software and scanning hardware.
• Proficiency in various computer applications such as Word, Excel, Outlook, Teams and Adobe.

The following are considered assets:
Working knowledge of assessing evidence and applying proper weight to evidence presented, general knowledge of the policies, processes and the governing Acts and Regulations for the Residential Tenancies and Condominium Dispute programs, and proficiency in case management software.

We will assess the above qualifications and competencies using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.

Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.

This is a full-time permanent position based in Halifax.

• Career development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career
• Engaging workplace: our employees feel valued, respected, connected, and tuned in, we have forward-thinking policies and strategies
• Countless career paths
• A dynamic, client-focused office environment where service excellence and teamwork are our focus.

Pay Grade: PR 10

Salary Range: $2,483.63- $3,029.89 Bi-Weekly

Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve. The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented. If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.

We are committed to providing an inclusive and accessible recruitment process. Candidates may request accommodations based on any grounds protected by the Human Rights Act. If you require an accommodation throughout the recruitment process, please contact us at