Senior Manager, Research & User Intelligence; Card Platforms & Data

Position: Senior Manager, Research & User Intelligence (Card Platforms & Data)
## Senior Manager, Research & User Intelligence (Card Platforms & Data)
Apply locations:
McLean, VA:
New York, NY:
Richmond, VAtime type:
Full time posted on:
Posted Todayjob requisition :
R244290

Senior Manager, Research & User Intelligence (Card Platforms & Data)
**** Senior Manager, Research & User Intelligence (
** Individual contributor)
*****
* Summary:

**** Capital One’s Experience Design (XD) organization is focused on co-creating memorable, meaningful customer and associate experiences that build our brand with humanity and drive business advantage. As the Senior Manager of Research & User Intelligence for a product tower, you are responsible for accelerating learning velocity by defining and executing research programs that generate actionable insights to inform the creation of useful and usable solutions.
**** Role Expectations:
**** The Card Platforms & Data team is seeking a Senior Manager of Design Research to join our highly collaborative and multidisciplinary team of designers, product managers, analysts, and technologists. This individual contributor role is expected to provide a human-centered lens to a largely technical problem space by conducting multi-method research studies with both internal associates and customers. The ideal candidate has a proactive, collaborative approach to research to complement their deep experience in qualitative and quantitative research, human-centered interactions, and analytical thinking.

Experience conducting research in technical spaces or internal platforms is of particular interest for this position, but not required.
**** Responsibilities:****
* **** Optimize and Scale Cumulative User Intelligence:
**** Plan and conduct connected studies and establish data acquisition mechanisms that contribute to a collective body of user intelligence that fuels product teams’ planning and decision-making, while maintaining a high degree of governance and risk compliance.
* **** Prioritize and lead rapid testing within the product development lifecycle:
**** Create and evolve research agents and research platforms to accelerate learning velocity: extracting insights from existing intelligence repositories, conducting rapid discovery, concept, content, and usability testing.
* **** Manage and Maintain Continuous Discovery Programming:
**** Drive collaboration with research ops to enable partner teams to access their users to maximize empathy and understanding.
* **** Support UX Measurement and Hypothesis-driven Design:
**** Partner with CX, data scientists, analysts, and designers to identify and track domain-specific UX metrics. Assist in developing mechanisms to collect/measure UX metrics, conduct analysis using UX and other metrics to identify critical correlations between user behavior and business success.
* **** Conduct and Socialize Data Triangulation & Synthesis:
**** Utilize behavioral analytics, quantitative data, and qualitative insights to produce actionable insights. Establish channels to socialize learnings to stakeholders in order to drive impact.
**** Leadership Competencies****
* **** Problem Solving:
**** Designs scalable frameworks and vision-backed learning agendas to prioritize high-impact problems across multiple domains; leverages technical and data fluency to navigate complex trade-offs and drive innovative, customer-centric solutions that maximize business value
* **** Judgment:
**** Prioritizes high-leverage opportunities and eliminates duplicative work to scale impact across the organization; guides teams through ambiguity with empathy while maintaining focus on clear business priorities and consistent delivery
* **** Influence:
**** Acts as a trusted strategic advisor, leveraging deep expertise and cross-functional partnerships to influence senior-level decision-making and drive the adoption of human-centered strategies in service of high-stakes business outcomes
* **** Teamwork:
**** Collaborates broadly, and contributes regularly to internal knowledge platforms and events; proactively and effectively aligns work to business needs, focusing on shared goals over their own agenda
* **** Communication:
**** Translates complex data and behavioral findings into…