Cloud Operations Engineer; TS​/SCI

Job Description

Job Summary
We are seeking a Cloud Operations Engineer to support an IC customer/contract in Springfield, VA. As a Cloud Operations Engineer on the Continuous Operations Release Environment (CORE) team, you will be providing high-quality, cost-effective cloud solutions to our clients by maintaining and enhancing our cloud infrastructure through a strong focus on operational efficiency and customer support. This position requires a TS/SCI clearance and eligibility to obtain a CI polygraph.

Specific

Duties and Responsibilities:

• Proactively manage and maintain cloud infrastructure, ensuring high availability and performance.
• Respond to and resolve customer issues, providing top-tier technical support and customer service.
• Collaborate with various engineering teams to support user consumption of applications in the cloud in a sophisticated enterprise environment.
• Engage in application monitoring to assist in identifying and addressing application performance or availability issues.
• Continuously monitor supporting application infrastructure to help identify and report on scalability and performance issues.
• Develop and maintain comprehensive documentation for application support procedures.

Required Skills:

• Proficiency with AWS cloud services and infrastructure management.
• Exceptional troubleshooting and problem-solving skills.
• Experience in providing customer-focused technical support.
• Knowledge of Linux distributions (e.g., Red Hat, CentOS).
• Familiarity with Dev Ops practices, Agile/Scrum methodologies, and continuous integration tools (e.g., Git Lab CI, Nexus).
• Excellent communication and collaboration abilities.

Desired

Skills:

• Experience administering production Red Hat Open Shift clusters
• Strong understanding of cloud APIs and interaction with the AWS/CLI
• Experience with virtualization technologies (e.g. VMWare)

Education/

Experience:

• Bachelor's Degree in Computer Programming, Science, Engineering or a related technical discipline, or the equivalent combination of education, technical training, or work/military experience
• 10+ years IT experience
• TS/SCI + CI polygraph

Desired

Certifications:

• AWS Certified Cloud Practitioner
• Red Hat Certified Open Shift Administrator

Benefits and Perks

Compensation

• Industry competitive salary well above market average
• 401K plan with 4% company match, immediately fully vested
• Referral bonuses up to $5,000

100% company-paid benefits

• Cigna OAP $0 deductible Medical plan for employee + family
• Vision and Dental plan for employee + family
• Short Term Disability for employee
• Long Term Disability for employee
• Life Insurance for employee

Flexible Paid Time Off Policy

• 180 hours (minimum) per year of PTO with additional time at manager discretion
• 10+ Company Holidays per year
• 6 weeks paid maternity and paternity leave
• Flexible work environment to accommodate commuting, family and personal schedules

Career Growth

• Company sponsored training and certifications
• No questions asked professional/business/technical book reimbursement
• Company paid training and conference attendance and travel expenses

Company Overview

Innovative Data Solutions (IDS) is a small business specializing in engineering and supporting mission critical IT infrastructure for the US Government Intelligence, Defense and Homeland Security communities. Established in 2008, IDS has 15 years of experience delivering IT solutions to the Federal market. We’re a small company of technology enthusiasts and we thrive on exceeding expectations. We specialize in Hybrid Cloud Infrastructure, Enterprise Storage, High Performance Computing, Cybersecurity and Data Analytics.

Across these technology areas we provide full lifecycle services: strategy, design, implementation and operations. IDS engineers are based in Washington, DC and St. Louis, MO and are experienced working with US Government installations across the US, Europe and Asia.