More jobs:
ACTR Helpdesk Tier II
Job in
Virginia, St. Louis County, Minnesota, 55792, USA
Listed on 2026-06-17
Listing for:
Integral Consulting Services
Full Time
position Listed on 2026-06-17
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support
Job Description & How to Apply Below
Position Title:
ACTR Helpdesk Tier II Support
Location:
US-Virginia-
Job
# of Openings: 1
Category:
Customer Support
Clearance:
Secret
Clearance Status:
Active
Type:
Regular Full-Time
The ACTR Helpdesk Tier II provides desktop support for the Department of the Navy Office of Administration (DON OA) Information Technology Division (ITD).
Responsibilities- Provide support to the lead Echelon 2 (ECHII) Customer Technical Representative (CTR) for the Next Generation Enterprise Network Contract (NGEN/NGEN‑R SMIT and End User Hardware (EUHW) contracts).
- Manage and facilitate customer service to deliver NGEN/NGEN‑R services to end users, process service request orders, and provide management, support and oversight to the lead CTR.
- Maintain a current and accurate list of VIPs, providing immediate and exceptional response time for those on the VIP list.
- Provide technical assistance and ACTR services for desktop and wireless devices to include interaction with multiple vendors and knowledge of various NMCI/Nautilus tools including NET, WAAS, FSAST, ISF tools, HP Service Manager, and NMCI/NEN/Nautilus business processes.
- Perform functions associated with the implementation of NMCI and Nautilus Seat Orders such as entering/editing seat orders into the ordering systems, verifying order accuracy, and verifying accuracy of IT‑related services ordered against NMCI invoices and assisting with the Service Level Agreement (SLA) verification process for NMCI SLAs.
- Bachelor's Degree with 2 years of experience in IT support OR Associate's Degree with 5 years experience
- Broad expert knowledge of the technology applications such as NET, WAAS, FSAST, ISF tools, HP Service Manager, business processes and operational capabilities of the NGEN/NGEN‑R SMIT and EUHW contract services as well as expert skills in IT resources planning, management and oversight
- Secret Clearance
- Medical, Dental & Vision Insurance
- Flexible Spending Accounts
- Short‑Term and Long‑Term Disability Insurance
- Life Insurance
- Paid Time Off & Holidays
- Earned Bonuses & Awards
- Professional Training Reimbursement
- Employee Assistance Program
Equal Opportunity Employer/Protected Veteran/Disability
#J-18808-LjbffrPosition Requirements
5+ Years
work experience
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