Cloud Developer and Customer Support Engineer
Job in
Virginia, St. Louis County, Minnesota, 55792, USA
Listed on 2026-06-17
Listing for:
631 Booz Allen Hamilton_United States
Full Time
position Listed on 2026-06-17
Job specializations:
-
IT/Tech
Technical Support, Cloud Computing: Infrastructure & Operations, IT Support
Job Description & How to Apply Below
We're looking for a Cloud Developer and Customer Support Engineer to join our team. The ideal candidate will have a strong desire to engineer and operate advanced cloud computing infrastructure while providing exceptional customer support. You'll balance proactive development work with reactive customer support, ensuring customers receive prompt, professional, and effective technical assistance.
Requirements- 3+ years of experience with Python and leveraging multiple services to build complex solutions with AWS or Azure
- 2+ years of experience in customer‑facing technical support or customer success roles
- Experience with AWS or Azure services, Git, and IT systems engineering or administration, including Linux and Windows
- Experience implementing automation and IaC practices to streamline deployments, provisioning, and configuration management
- Experience evaluating and recommending cloud services, tools, and technologies to improve efficiency and enhance system capabilities, documenting solutions, creating knowledge base articles, and maintaining customer‑facing documentation
- Experience with incident management, escalation procedures, SLA adherence, and customer support tools, including ticketing systems such as Service Now, Zendesk, or Jira Service Management
- Knowledge of multi‑account or multi‑tenant architecture
- Ability to manage multiple customer support cases simultaneously while maintaining high service quality, explain technical concepts to both technical and non‑technical stakeholders, and remain calm and professional under pressure
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
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