Production Support Analyst

Role Overview

At DANE, we put talented people on programs that matter. From day one, you’ll have competitive benefits, aggressive PTO, and the opportunity to do meaningful work on some of the most mission‑critical systems in the federal government. We are seeking a Production Support Analyst to join the Operations team, supporting over 70 applications and 4 DOS missions.

Monitor production applications, scheduled jobs, and the incident management ticketing system (Service Now). Receive, analyze, and troubleshoot complex incidents and service requests escalated from Tier I and Tier II support teams.

This is a high‑visibility role with significant upward mobility potential. The ideal candidate brings curiosity and a willingness to grow alongside a complex, multi‑stack production environment built on .NET, Java, and Oracle platforms.

• Bachelor’s degree in Computer Science, Information Technology, or a related field
• Active DoD Secret Clearance or higher required
• Minimum 4+ years of experience in a Tier III Application Support or Production Support Analyst role
• Strong problem‑solving skills with the ability to break down complex technical and process–related issues to identify root causes
• Experience supporting applications developed on .NET, Java, and Oracle database platforms
• Strong SQL scripting experience, including writing queries and performing backend data modifications using SQL and TOAD
• Experience with enterprise support tools, including Service Now, CLM, jQuery, and Share Point
• Excellent verbal and written communication skills with the ability to explain technical issues clearly to non‑technical users and collaborate effectively with development and IT teams

• HSA & FSA Plans
• 401(k)+401(k) matching
• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Tuition assistance
• Vision insurance
• Wellness resources