Help Desk Technician - Mid

Description

Tyto Athene is searching for a full‑time Help Desk Technician – Mid to join our growing Information Technology team. This individual will treat technical support with an independent, problem‑solving mindset and design intuitive solutions for internal users.

• Serve as the primary point of contact for technical support inquiries, escalating issues as needed.
• Diagnose and resolve hardware, software, and network‑related issues for users onsite or remotely.
• Manage and prioritize support tickets using our ticketing system, ensuring timely resolution.
• Conduct thorough troubleshooting to identify root causes and implement effective solutions.
• Assist with the installation, configuration, and maintenance of computer systems, peripherals, and software applications.
• Perform user account management tasks such as account creation, permission assignment, and password resets.
• Provide training and support for end‑users on various technologies and software.
• Collaborate with IT team members on system upgrades, installations, and other projects.
• Document procedures and create knowledge‑base articles to enhance the support process.
• Stay updated on emerging technologies and industry trends to continuously improve support practices.
• Work well in a team environment.
• Employ excellent verbal and written communication skills.

• US Citizen; no sponsorship required.
• Experience with GCC High Azure.
• Associate degree in Information Technology, Computer Science, or related field; bachelor’s degree preferred.
• 3‑5 years of experience in a help desk or technical support role.
• CompTIA A+ certification highly desired.
• Basic understanding of scripting and automation.
• Strong troubleshooting and technical support experience.
• Excellent customer‑service orientation with listening and teamwork skills.
• Empathy and ability to relate to end‑users.
• Strong written and verbal communication skills.
• Ability to learn new systems and work independently.
• Adaptability to a high‑paced environment.
• Strong time‑management skills.
• Experience with remote troubleshooting methodologies.

Salary range typically between $70,000 and $80,000, with compensation based on education, experience, certifications, and other qualifications.

Health, dental, and vision coverage; 401(k) match; paid time off; STD/LTD/life insurance; referral bonuses; professional‑development reimbursement; and parental leave.

Tyto Athene, LLC is an Equal Opportunity Employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any characteristic protected by applicable law.