Software Support Analyst

Job Description

Duration: 6 Month(s) contract to hire.

Job Title:

Software Support Analyst.

Worksite Address:
Chesapeake, Virginia, United States, 23320.

Drug Test

Required:

false.

Experience Level: Entry Level.

• Assist Technical Support Analysts to provide support for end users.
• Diagnose and resolve user problems and educate users on resolutions promptly and professionally.
• Ensure end user needs are met with consistently high quality of service provided.
• Engage appropriate resources to resolve technical issues and update clients on progress toward resolution.
• Fully document each client issue/resolution.
• Work on special projects to improve operating efficiency of technical/applications support.
• Participate in the on‑call support rotation.
• Assist in the QA process of new releases of the software.
• Other duties as assigned.

• Bachelor’s degree in computer science and/or equivalent experience.
• Associate’s degree in related field with 4+ years experience.
• 2-3 years of experience troubleshooting and resolving customer tickets focused between Hardware/Software as well as proprietary applications.
• Effectively communicate with users.
• Programming background in Java, HTML, Oracle, SQL web development tools.
• Knowledge of Oracle, JAVA, and C++ highly preferred.
• Ability to quickly learn new software and technologies.
• Ability to work independently and collaboratively in a fast‑paced, dynamic environment.
• Ability to take ownership of and follow through on client issues until resolution.
• Strong organizational skills, attention to detail and technical judgment.
• Excellent verbal and written communication skills.
• Experience and creativity in troubleshooting software application problems.
• Ability to effectively communicate and coordinate with peers and management when required.
• Ability to speak effectively in interpersonal situations.
• Must be able to work nights and weekends, e.g., 4 days on/2 days off.

• Hands‑on troubleshooting and resolving customer tickets.
• Hardware/Software support.
• Application support.
• Knowledge of Oracle, JAVA, and C++.